Customer Service Specialist
A great opportunity to join a supportive team and provide exceptional customer service to our large accounts.
Summary about this job
Customer Service - Call Centre
Company: BP
Location: Melbourne
Work type: Full Time
Salary: Competitive
Phone: +61-3-2371-8382
Fax: +61-7-2488-2965
E-mail: n\a
Site: n\a
Detail information about job Customer Service Specialist. Terms and conditions vacancy
- Great Opportunity to join GBS
- Co-ordinating and Manage our large accounts
- CBD Location close to parks and transport
About Us
GBS ANZ is a provider of a broad range of integrated customer solutions, supporting BP's operations across Australia and New Zealand. Supporting both BP and Castrol brands, our services include accounting and banking operations, logistics/scheduling operations, customer service and sales, credit management, financial reporting and HR Services. GBS ANZ has positioned itself as the true leader in a highly competitive shared services landscape.
As part of the BP group of companies with operations in over 100 countries, GBS ANZ sits within a global organisation supporting BP Australia's businesses of exploration, production, refining, trading and distribution of energy.
About the opportunity
In this role, you will ensure timely and accurate processing and monitoring of orders and provide first call resolution for customer queries for your nominated accounts.
Additionally, you will provide support to the Sales team for pricing, delivery and account based queries. Your ability to build and maintain relationships with key stakeholders including Sales, Customers and 3PL advisors will be pivotal to your success.
Key accountabilities of the role include:
- process customer purchase orders within nominated systems.
- follow up orders placed through regional distributors , eNabler , EDI, ARIBA or 3PL warehouses to ensure delivery
- track customer complaints, delivery issues and stock returns in Seibel
- ensure customer master data in JDE is updated to reflect accurate information
- provide back order management and communication of stock availability, delivery dates and identify any stock issues
- provide support and guidance to Sales relating to pricing and customer queries
- other administrative tasks to support the customers need.
About you
To be successful in the role you will have:
- previous experience in a customer service environment and an understanding of the end to end logistics process
- experience in co-ordinating and managing large accounts
- excellent organisational, problem solving and time management skills as well strong attention to detail
- the ability to build relationships with internal and external stakeholders in order to deliver outcomes, deal with ambiguity, navigate complexity and drive impactful outcome
- experience with JDE and Siebel systems will be highly regarded.
About the benefits
We can offer you a vibrant, collaborative work culture and a company that lives and breathes its values of Safety, Respect, Excellence, Courage and One Team. We have a commitment to developing your career and reward our people with a competitive package and flexible working conditions coupled with benefits that reflect these values.
We are a global organisation with fantastic opportunities for professional and personal growth with a collaborative culture where agile working is encouraged.
To apply, please click on the 'Apply' button below and follow the prompts.