Contact Centre Consultant
Bank Australia is growing and positioning itself for the future and have available multiple fulltime permanent positions.
Summary about this job
Customer Service - Call Centre
Company: GBS Recruitment
Location: West Gippsland & Latrobe Valley
Work type: Full Time
Salary: n\a
Phone: +61-7-2508-7481
Fax: +61-7-1798-2012
E-mail: n\a
Site: n\a
Detail information about job Contact Centre Consultant. Terms and conditions vacancy
- Be part of a strong team and supportive culture
- Latrobe Valley Location
- Multiple permanent positions available
- Be part of a strong team and supportive culture
- Latrobe Valley Location
- Multiple permanent positions available
About the Company
Bank Australia is a customer owned, responsible bank. Creating mutual prosperity for their customers, community and the planet, Bank Australia has successfully built a culture of community and support.
About the Role
Bank Australia is growing and positioning itself for the future and have available multiple fulltime permanent positions for enthusiastic and motivated individuals to join their fun and dynamic team in their Moe Contact Centre.
Working from their state of the art, recently refurbished, National Customer Contact Centre, you will be responsible for handling inbound enquiries and transactions as well as outbound follow-up activity. In all customer engagements, you will provide exceptional customer service by; communicating the Bank Australia brand and value proposition, fully understanding the customers’ needs and offering Bank Australia’s products and services range where relevant.
You will be part of a strong team and a supportive culture, where you will be able to develop professionally, undertaking a variety of responsibilities to grow your career.
To be successful in this role you will have a shared commitment to Bank Australia’s purpose, values and brand.
What’s on Offer
Bank Australia’s National Customer Contact Centre has recently undergone a $2.6 million refurbishment, which has made it into one of Gippsland’s most desirable places to work. The refurbishment delivered a bright, modern and more sustainable building for Bank Australia’s customers and staff. The update has provided more workstations to cater for the bank’s growing local workforce and includes indoor vertical gardens, a staff wellbeing room, an outdoor timber deck and an internal lift.
The Contact Centre is currently open from 8am to 8pm Monday to Friday and 9am to 2pm Saturday. Working hours will be rostered across a range of shifts, with rosters provided one month in advance. In return, an attractive permanent salary is on offer, inclusive of 11% superannuation contributions.
Skills and Experience
- Previous call centre or bank experience is essential
- Outstanding communication and interpersonal skills
- Ability to build and maintain strong relationships with customers
- Ability to work independently as well as part of a team
- Pro-active and enthusiastic attitude
- Ability to work under pressure
- Strong computer and data entry skills
- Minimum of Year 12 or equivalent
A copy of the position description can be downloaded via the GBS Recruitment Website - www.gbsrecruitment.com.au.
How to Apply
All applications MUST be received via the GBS Recruitment website (www.gbsrecrtuiment.com.au), Job #2007101 and include a covering letter (Attn: Rachael Newton) outlining your experience. Applications close 9am on Monday, 6 August 2018.