Customer Service Representative
Manpower is seeking an experienced Customer Service Representative to join our boutique food product client.
Summary about this job
Customer Service - Call Centre
Company: Manpower
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-2-2455-3762
Fax: +61-2-8740-5752
E-mail: n\a
Site: n\a
Detail information about job Customer Service Representative . Terms and conditions vacancy
The Position:
An exciting opportunity has become available for an experienced Customer Service Representative to join a fast paced and dynamic team. As part of the team, you will be responsible for your own portfolio of customers including Airlines and Quick Service Restaurants. You will assist your customers with their queries that may include logistics, courier details, deliveries, distribution etc.
Daily Responsibilities:
• Data entry of customer orders into DAX
• Manage customer orders in line with agreed processes
• First point of contact for assigned customers
• Answering all incoming calls and front door (high volume)
• Fortnightly stock take responsibilities
• Liaise with internal and external stakeholders, both domestic and international
• Inbox management
• Manage dashboards
• Identify trends in customer orders and action accordingly
To ensure your success you must possess:
• 3+ years’ experience in similar role
• High attention to detail
• Excellent oral and written communication skills
• ERP experience (Microsoft Dynamics AX2009 or similar)
• MS Office Proficiency
• Exceptional organisational skills
• Ability to work in a fast-paced environment
• Can develop and present reports and presentations
• Demonstrated experience with major projects or initiatives
Ideally, you will also possess the following skills:
• FMCG/ Logistics/ Food Manufacturing/ Quick Service Restaurant Experience
About our client:
Our client is an Australian and family owned business who develops good quality food products for consumers and companies. They were founded in 1980 with only 3 employees and now work across 3 different factories across Sydney. They have several large clients both high and low demand and need their staff to be just as versatile.
The client would love to bring someone onboard ASAP so do not hesitate to apply today. All application enquiries to [email protected] or click APPLY NOW. Please note, only short listed candidates will be contacted.