Client Service Specialist, Associate2/Senior Associate

Summary about this job

Detail information about job Client Service Specialist, Associate2/Senior Associate. Terms and conditions vacancy

Key Accountabilities

• Review of the daily unit pricing pack and Rate of Return report prepared by the Core Accounting team.
• Manage and respond to internal and external queries for the client relationships managed by the Unit.
• Work with both internal teams and external parties to manage client events, such as quarterly distributions, fund launches, and financial year end.
• Assist the Operations Manager in conducting oversight and governance on services provided by the global Centre of Excellence sites.
• Work with your team members to create and maintain a work coverage plan for the Unit.
• Ensure a commitment to Risk Excellence through compliance with standard operating and client specific procedures, timely escalation and reporting of incidents, and completion of required compliance and regulatory training throughout the year.
• Drive your career progression by engaging in regular performance review and development discussions with your Manager.

• Proactive customer focus at all times
• Respond promptly to client concerns, needs and requests, and participate in the resolution of problems as required
• Ensure all agreed client deliverables and standards are met
• Ensure the accuracy and timeliness of deliverables
• Assist in the review of client deliverables; identify and initiate operational efficiencies

Risk and Compliance

• Ensure full understanding, adherence and implementation of the corporate Risk Policy and Standard Operating Procedures
• Ensure all information in operational databases is accurate and current at all times, including fund specific procedures
• Demonstrate initiative in reviewing current operating procedures to eliminate duplication of effort, identify potential risk areas and implement best practice recommendations
• Supervise the information prepared by the team and ensure adequate audit controls
• Preparation and review of Risk Packages in accordance with agreed format
• Assist the Account Manager in actioning internal / external audit findings in a timely manner

Supporting Change

• Demonstrate a willingness to support change / initiatives within Fund Operations and other SSAL areas
• Demonstrate ability to take on tasks without instruction
• Awareness of and active support of current and future technologies
• Participation in relevant projects

Experience, Qualifications, Skills and Abilities

• Embrace State Street’s “corporate values” and support a work environment reflective of those values
• Effectively communicate with clients, managers, and peers within State Street
• Demonstrate the ability to assess and suggest resolution to a problem
• Be a strong team player and demonstrate dedication to group and company goals
• Demonstrate professional maturity and effective time management
• Relevant experience in financial services and demonstrated market knowledge (3 to 5yrs experience).
• Previous fund accounting or fund operations experience
• Experience managing client queries
• Strong communication skills
• Problem solving and issue resolution
• Undergraduate degree and/or formal qualifications in a relevant business stream, not required but preferable
• Experience in operational and staff supervision