CUSTOMER SERVICE REPRESENTATIVE DIGITAL BANKING
Work in an innovative and modern team dealing with customer enquiries related to digital banking.
Summary about this job
Client Services
Company: Hays Contact Centres
Location: Sydney
Work type: Full Time
Salary: $54000.00 - $57000.00 p.a. + super
Phone: +61-8-7864-6609
Fax: +61-2-3413-6142
E-mail: n\a
Site: n\a
Detail information about job CUSTOMER SERVICE REPRESENTATIVE DIGITAL BANKING. Terms and conditions vacancy
- Start your career in banking with this foot in the door opportunity!
- In depth and thorough training to help you develop from the start
- $54k - $57k + super, based in Epping, moving to Concord late 2018
Work in an innovative and modern team dealing with customer enquiries related to digital banking.
Your new company
This Big 4 Bank is well recognised for being the leader in their class for customer experience as well as their focus on innovation and the community. They are one team of people with the same mission - to be one of the world’s great service companies.
At this bank, providing great customer service is about being able to pick up on the small details that help you understand people and their needs. In return, you’ll be rewarded with a career where you’re listened to, and given every opportunity to progress.
Your new role
As a Digital Banker, you’ll liaise with customers via the phone and be responsible for:
- Delivering a superior customer experience managing service enquiries across a range of consumer products
- Provide solutions to assist the customer with the online application process across a range of banking products
- Connecting with customers through a personalised service, building rapport and trust by being open and honest, whilst delivering on customer service accurately and quickly through digital channels
- Assisting and educating customers in banking technology that enhances their banking experience and providing support when required
What you'll need to succeed
- Previous experience in a customer service / contact centre role
- Excellent verbal communication skills
- The ability to work in a high-pressured and fast paced environment, with the ability to think on your feet, and multitask
- The availability to work Monday to Friday 7am-9pm roster working 37.5 hrs per week. (Flexibility to work Saturday’s will be required from 9-5)
What you'll get in return
- You'll get top class training and development
- Access to some of the best banking, wealth and insurance benefits in the market
- Encouraged to participate in the community through paid volunteer and secondments available
- $54k to $57k + super + bonuses
What you need to do now
If you're interested in this role and want to begin your career in banking, click 'apply now' to forward an up-to-date copy of your CV or call Taylor Topham on 02 9049 6922 for further information.