CD Administration Claims

Summary about this job

Detail information about job CD Administration Claims. Terms and conditions vacancy

Do you want to work for a company that makes a difference in the world? At Unilever, we have a clear purpose - to make sustainable living commonplace. Through our 400 brands reaching 2.5 billion people everyday, we aim to make a positive social impact globally and locally. A job at Unilever means working with purpose in an inclusive and diverse culture.

We currently have a position for Customer Development (CD) Claims Administrator to join the Finance team based in the CBD.

The CD Claims Admin role supports the offshore Capgemini (CG) team in promptly resolving promo and pricing claims for retail, pharmacy and independent customers, i.e. claims balance and aging reduction. As we now have rule based procedures to deal with the bulk of the promo claims, this role will be assisting with those claims which cannot be processed autonomously and will require a good knowledge of internal systems and the ledger to be able to resolve the queries. The role involves direct liaison and holding to account both CD and CG teams for claims ledger reduction and process improvement.

You will be an effective communicator that has strong skills in building and maintaining key stakeholder relationships as you work closely with the business and external third parties.

Your key responsibilities will include:

• Organising face to face catch up with Managers to resolve claims backlog where CG team have not been able to resolve or obtain a 1:1 meeting with CD. This should be week 2 of the claim being on the ledger
• Each week get updates from each CM that is involved in a claims dispute and update notes in dispute tracker
• Follow up CD team to drive closure of pricing claims.
• Follow up CG Mgmt. Accounts and Inventory to ensure Freight claims are being processed in timely manner
• Suggest and look for ways to continuously improve the process. Also, weekly transactional calls with offshore teams to monitor, discuss and drive results

To be successful with your application, you will come with previous accounting experience and understanding as well as experience working in a Sales accrual system. Being a high-volume role, you will enjoy the pace and working to deadlines. Of course, intermediate working knowledge of the Microsoft office suite.

Most importantly you will bring your exceptional communication skills and relationship building skills to see you navigate the teams to ensure claims ledger reduction on an ongoing basis

We have gained our reputation as one of the world's most admired employers by providing an environment where individuals can achieve their goals, both professionally and personally. Alongside attractive remuneration, there are excellent benefits and a supportive team.

Make no mistake we expect a lot from our people as they do of us. So, if you can rise to the challenge, apply now!