Enterprise Client Success Manager

Summary about this job

Detail information about job Enterprise Client Success Manager. Terms and conditions vacancy

• Hypergrowth SaaS company - scaling aggressively in APAC
• Consulting to tier 1 consulting firms to enable success with platform
• Manage a portfolio of relationships to drive success with their customers

Client
Global leading digital experience platform which is changing the way companies do business online. This is an opportunity to help shape the business in APAC as they scale rapidly across the global and seize the opportunity to fast track your own career.

Opportunity
The role encompasses owning relationships across a portfolio of tier 1 consulting firms, to enable success in deploying the platform into their customer accounts.

• Be a trusted advisor to portfolio from post-sale to drive success 
• Be an advocate for cliens to drive successful onboarding, project success, and renewals 
• Collaborate with clients to build proactive success roadmaps 
• Enable clients on how to deploy platform into customer account to ensure success and stickiness with end customer 
• Liaise with customers on product roadmap and future strategy of the business 
• Support further expansion into each account through proving success 
• Conduct business reviews to identify any areas of growth
• Be a subject matter expert and consult with customers around best practice 

You

• Track record of success within customer success or a consulting environment 
• Adept with web-based technologies
• Superb relationship management and account management skills 
• Ability to present workshops and provide enablement sessions where required
• Can be strategic in thinking but able to execute tactically in alignment with growth objectives
• Data driven with an ability to analyse data and draw insights, make recommendations 
• Able to thrive in a fast growth, entrepreneurial environment