Customer Success Manager | Team Leader, APAC | Account Management Ent. Solutions

Summary about this job

Detail information about job Customer Success Manager | Team Leader, APAC | Account Management Ent. Solutions. Terms and conditions vacancy

• Global Leader in e-Learning!
• A Truly Amazing Team and Supportive Culture!
• A Flexible and Remote Role that Offers a Career and Not Just a Job!

Are you passionate about learning and intellectually curious?

Do you thrive in a fast paced, innovative work environment where team members hold themselves and others accountable?

Are you energized by trying new things, have an agile mindset and enjoy making an impact?

Is working for a purpose driven organization important to you?

If the answers to these questions are a resounding YES, then read on!

OUR BUSINESS

Skillsoft is the global leader in e-Learning. We help businesses solve their biggest challenge – attracting, motivating and retaining world class talent.  Our team is recognized for cutting edge digital learning and human capital management solutions. Trusted by the world's leading organisations, including 65% of the Fortune 500, we train more professionals than any other company in the world. Our 100,000+ courses, videos and books are accessed over 130 million times every month, in 160 countries and 29 languages. At Skillsoft, we believe that knowledge is the fuel for innovation and innovation is the fuel for business growth.

We are all about “Making Work Matter”.

With over 2200 employees around the world, we are always looking for amazing talent!

Will you be next to join our team?

ABOUT OUR OPPORTUNITY

Skillsoft is currently seeking a talented Senior Manager, Customer Success Team Leader, APAC to be based in Australia (preferably Sydney or Melbourne) with the drive and motivation to work remotely from a Home-Based Office possessing the strength to work with and lead diverse teams, directly managing a team of 5 across Australia, New Zealand and Singapore.

Reporting to the VP & GM of Sales, the Senior Manager, Customer Success Leader will be considered an Industry Expert on how to drive value with Customers and will bring best practices on Customer Success Management clearly being able to articulate and demonstrate learning methodologies and best practices to Skillsoft’s customer base.

The Senior Manager, Customer Success Leader will be a thought leader who can communicate effectively and work cross-functionally with leaders across the organisation as well as effectively build a team culture comprised of collaboration and teamwork possessing the ability to demonstrate personal accountability and achievement and be influential and adept in driving accountability and high performance through goals to a team.

The Senior Manager, Customer Success Leader would be required to travel 30% of the time.

As a new member of our APAC Sales team the Senior Manager, Customer Success Leader key areas of responsibility will be to:

• Drive team goals and expectations through frequent review and prioritisation.
• Responsible for book of business: monthly reviews of renewal, expires and pro-active account analysis.
• Conduct regular prospect planning sessions with Sales to identify ways to support the progression of the sales cycle for key accounts.
• Participate in quarterly Business review meetings with Senior Management and Executive team.
• Assign accounts to the Customer Success Managers/Solution Architects and balance account assignments for the region.
• Drive and guide individual and team goals.
• Drive pro-active application of Account Health Records, review overall customer progress and leverage in strategic account planning calls.
• Align CSM Teams with the sales organisation in the implementation and execution of the Skillsoft Sales Management Methodology (SSAM).
• Manage employee performance, rewards, recognition; and appropriate actions for underperformance (candid/critical conversations; process for PIPs).

Skillsoft would like to see our Senior Manager, Customer Success Leader possess:

• A minimum of 7 years in Customer Success Management, with experience and success as a coach and/or mentor. Experience gained within a Learning & Talent Industry experience highly desirable.
• A proven ability to successfully lead projects and manage people having exceptional experience in developing/coaching team members.
• Being familiar with a Customer Success organisation, team roles, processes and responsibilities.
• Familiarity with common web technologies, such as browsers, HTML, JavaScript, etc.
• Expertise in demonstrating solution value to customers.
• Superior consulting, listening and communication skills, evidenced by the ability to establish influential relationships with diverse customers (internal and external), including business leads, sales directors and executives.
• Superior facilitation skills for meetings and group activities, both virtual and live, demonstrating the ability to guide groups, and listen and question effectively.
• Excellent written communication skills, demonstrating the ability to write with purpose, clarity, and accuracy.
• Effective project management and organisational skills.
• Superior skills in critical thinking, problem solving and decision-making that balance analysis with responsiveness for independent, solution-focused action.
• Superior self-directed work habits, exhibiting strong initiative, drive, creativity, maturity, self-assurance and professionalism.
• Excellent teamwork skills and the ability to act as a strategic partner to the client and the sales team. 
• Effective leader of change, aligned to Skillsoft’s strategy and vision.
• A passion for technology and be a self-motived individual with.
• The desire to operate with a sense of urgency, be assertive, competitive, and demonstrate a positive, winning attitude.
• The ability to clearly articulate the company's offerings and develop solutions for customers and prospects.
• Experience using Salesforce and other digital business tools.
• Bachelor's degree or equivalent qualification.

Thank you for taking the time to learn more about us. 

If this opportunity intrigues you, we'd love for you to apply!

It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), genetic information or any other class protected by law.