Account Manager - Hotel Software Space/ SaaS

Summary about this job

Detail information about job Account Manager - Hotel Software Space/ SaaS. Terms and conditions vacancy

• Global company moving to Australia: Just starting up here !
• SaaS/Hospitality Space (1-2 years Sales experience required In Any Field)
• Global company moving to Australia: Just starting up here !

Our ideal candidate is a smart, articulate and outgoing individual who loves taking care of clients. We would prefer if you had some experience in any of the hotel, travel or global distribution industries but particularly want someone who is hungry to exceed customer expectations. 

What kind of character should you be? 

• Ability to work in a fast-paced company and ready to work both independently or as part of a team. 
• Structured and organised. 
• Ability to take feedback, learn quickly and adapt to new situations. 
* High Sociable 
• We love collaboration and ideas so being able to share fresh ideas and suggestions in order to move the company forward is key. 
• Not afraid to challenge the status quo. 
• Outgoing, social, ready to communicate with employees, customers and partners across different countries and different organizational levels. 
• A genuine interest in innovative software and disruptive tech. 

What skills should you have? 

• Experience in customer support or a sales department 
• Fluent proficiency & comprehension in English. Other languages would be an advantage. 
• Ability to manage and monitor the activity of assigned clients. 
• Working competence with Microsoft Word/Excel/PowerPoint 
• Higher Education preferably in Hotel Management/IT/Travel Business. 

What roles will you perform? 

The role will evolve as the company grows but we are looking for someone who can help us support existing clients and independently audit what we call the 'post-onboarding setup’ (the crucial stage just after a client has installed and ‘on-boarded’ into their operation), contact assigned clients on a monthly basis via questionnaires and follow up on feedback accordingly. 

More specifically: 

• Monthly performance evaluation of top accounts with a primary focus on revenue driving KPIs from our booking engine and payment gateway. 
• Building strong rapport with CEOs and Managing Directors of the assigned accounts. 
• Creating a mutual development plan followed by execution within an agreed timeframe. 
• Monthly call with the stakeholders. 
• Give overview of operations reports (reservations report, guest ledger, etc.) and ensure that the property has the required knowledge for effective day-to-day operations. 
• Performance tracking immediately from client’s going live. 
• Retention of existing clients / dealing with escalated complaints. 
• Technical support during meetings with prospects. 
• Assistance in reaching company revenue targets. 
• Upselling of products and other partner integrations that were overlooked by client during initial sale 

To Apply; please contact Conor at [email protected] or call 02-82358353