National Account Manager

Summary about this job

Detail information about job National Account Manager. Terms and conditions vacancy

• Dynamic, exciting and fast paced role with strong growth potential
• Enjoy a great company culture and collaborative team environment
• Modern, inner city location in Pyrmont with on site gym

About The Role: 
 

Reporting into the National Sales and Contract Performance Manager the National Account Manager will manage a portfolio of National Account contracts to maximise profitability and use best practices to ensure Veolia meet the KPI requirements as specified in the Agreement between the clients and Veolia. 

This is an excellent opportunity for a National Account Manager looking to work across a broad range of contracts and have full ownership of their accounts, while being supported by the business. You will be a joining a highly motivated and tight knit team, who take pride in celebrating their wins and promote a positive and fun team culture. 

Responsibilities will include, but not be limited to: 
 

• Develop strong commercial relationships with key decision makers within account portfolio to implement strategies that will meet and exceed all agreed revenue and profitability targets 
• Be accountable for the entire sales/customer relationship by developing a structured business plan
• Look for ways to value add to our service by providing innovative solutions for our customers
• Monitor and measure our performance levels to ensure that we are meeting our customer’s expectations, be accountable to manage all customer in-field issues
• Live our commitment to Safety by providing and encouraging adherence to policies with continuous training and education
• Develop and operate a strategic call cycle that is well structured and priorities are based around the customer’s business activity
• Conduct regular analysis of revenue and profitability of accounts to determine all cross selling opportunities and new business opportunities are being recognised
• Regularly report to Veolia management on all key aspects of the contract portfolio
• Develop a strategy for customer engagement and entertainment programs
• Achieve strong commercial relationships with clients and continuously strive to ensure Veolia meets required customer satisfaction rating as specified in contract KPI’s
• Provide regular updates to Veolia management on your allocated contract performance

Qualifications and experience:
 

• Minimum 5 years’ experience in the waste industry or 5 years in a similar Account Manager / Business Development Manager position
• Management of multiple and competing stakeholder requirements
• Self-starter with a passion for major account and business development management
• Demonstrated ability in leadership development at multiple levels (from front line to executive level)
• Proven leadership ability to drive improvement initiatives which maximise our return from the account
• High level relationship and influencing skills in a complex environment with challenging stakeholders
• Effective project management skills to deliver improvement programs across the contract
• Strategic thinker who can set direction and vision and an ability to implement resource recovery initiatives which maximise returns to Veolia
• Strong interpersonal skills with the ability to build strong and positive client relationship and ability to influence and negotiate effectively at all levels of the organisation building rapport easily
• High level analysis and problem-solving skills

About Veolia 

Operating in more than 40 countries, Veolia is the global leader in optimised resource management. designing and providing water, waste and energy management solutions that contribute to the sustainable development of communities and industries. 

In ANZ, our 4,000 employees are tasked with contributing directly to the sustainability performance of customers in the public and private sectors, allowing them to pursue development while protecting the environment. 

Our ANZ awards include:

Winner 2017 Canstar Blue Most Satisfied Customers Award - Waste Management Services

Winner 2016 Australian Business Award for Community Contribution

Winner 2016 Australian Business Award for Sustainability

Winner 2015 Australian Business Award for Sustainability

Winner 2014 Australian Business Award for Innovation

Finalist 2010 United Nations Association of Australia: Best Specific Environmental Initiative

At Veolia we value diversity, equality and inclusion, we are committed to providing working environments where everyone is included and treated fairly and with respect.

#LI-NM1