Client Services Consultant

Summary about this job

Detail information about job Client Services Consultant. Terms and conditions vacancy

• Consult with clients and their employees face-to-face
• Take ownership of a client portfolio with travel across NSW & ACT (~90% of the time)
• Sydney CBD - home-based role

About Smartgroup Corporation:

Smartgroup is an award winning ASX listed company. We simplify salary packaging, fleet management and a range of other employee management services for organisations across Australia. Smartgroup have won Aon Hewitt’s Best Employer Award and are award winners for AFR Most Innovative Company and CSIA Australian Service Excellence. We are committed to service excellence, employee engagement and innovation.

About the role:

Build and nurture relationships with clients of our salary packaging solutions. Resolve issues and identify opportunities to increase participation rates. Join a team who value collaboration and celebrate the wins together.

You will be responsible for:

• Provide advice to clients and their employees on salary packaging solutions
• Be responsible for a portfolio of clients across NSW and ACT
• Build and foster strong relationships with key stakeholders through regular visits and consultations
• Present at meetings with Executives, HR, Finance and Payroll
• Identify opportunities to cross-sell and up-sell
• Implement initiatives to increase participation rates
• Resolve complex customer issues and implement process improvements
• Travel across NSW and ACT 

To be successful in the role, you will have:
 

• Account management/customer service experience (essential)
• Effective relationship building skills
• Demonstrated ability to self-manage and prioritise
• Excellent presentation and communication skills
• Negotiating and influencing skills
• Ability to problem-solve and act strategically
• Research skills to improve industry knowledge
• Flexibility to be on the road ~90%
• This is a home-based role
• Must own a car (petrol reimbursement)

Our Values and Benefits:

Smartgroup values continuous improvement and are proud to deliver excellent customer service. Underpinning our entire operation is our engaged and energised employees. With that in mind, we offer rewards and recognition that include: 

• Incentives on cross-sells
• Work/life balance through our partnership with FlexCareers
• Annual Employee Awards
• Purchased annual leave
• Career development and training
• Fee-free salary packaging and novated leasing
• Social and Charity events

We are an equal opportunity employer and are committed to principles of diversity in the recruitment of all roles. 

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