Customer Service/Internal Sales Representative

Summary about this job

Detail information about job Customer Service/Internal Sales Representative. Terms and conditions vacancy

• Develop your sales skills selling industrial products

• Long term career opportunities with a global organisation

• Wingfield location

Valmont Industries is a leading producer and distributor of products for the infrastructure and agricultural markets. Our division  Webforge Locker  is a major supplier of grating and handrail products as well as general industrial applications of perforated and expanded metal and wire mesh into large-scale projects across a number of sectors, with manufacturing plants across Australia.  

We now have an exceptional opportunity for an  Customer Service/Internal Sales Representative  based in Wingfield to join our team. Reporting to the Sales Manager this dynamic role will see you support the sales team in developing and maintaining relationships with current and prospective customers by providing exceptional customer service. 

Key Responsibilities include:  

• Engaging with customers to understand their needs and requirements;
• Providing timely response to requests for quotations and processing sales orders;
• Ensure customers are kept informed and expectations are met and exceeded;
• Providing great professional customer service and responding to inbound telephone customer calls, emails or face-to-face queries;
• Maintaining relationships with current and potential customers to ensure customer satisfaction and future business opportunities;
• Liaising with all necessary internal stakeholders such as manufacturing, sales and branch management to confirm delivery commitments etc.

Your background: 

• Previous experience within Internal Sales/Customer Service position ideally in the manufacturing industry;
• A professional approach and strong customer service mindset;
• Excellent communication skills, both verbal and written with strong attention to detail;
• Proactive and self-driven coupled with an ability to adapt to different customers and their requirements;
• Excellent problem-solving skills and the ability to negotiate with people of all levels both internally and externally;
• Technically minded and have the ability to read technical drawings (beneficial but not essential).

As a strong communicator, you will find ways to make a positive contribution, while being an influential part of the broader team and help drive the business forward.  

There is great scope for career progression and if you believe this is the role for you then please apply today!