Student Success Manager

Summary about this job

Detail information about job Student Success Manager. Terms and conditions vacancy

• Lead a team who are passionate about online higher education
• An opportunity to make a real difference in the Student experience
• Innovative, inspiring & collaborative culture

Keypath Education is one of the fastest growing global education services companies transforming the higher education experience in Australia by partnering with universities to deliver innovative postgraduate courses online. Our mission is to change lives through education by offering the best online higher education courses to domestic and international students. It's an exciting time to join us.

The opportunity

We are looking for an Student Success Manager to join our team to coach and develop our Student Success Advisors to meet and exceed student retention objectives for our university partners. In this role you'll be managing a boutique contact centre team in a fast-paced, dynamic environment.

If you're an exceptional people leader with experience building and maintaining a high performing team, who is excited to be part of a growing and dynamic organisation, we'd love to hear from you!

This role will see you responsible for the continual engagement, leadership and creative drive for your team of Student Success Advisors. We are looking for a motivated and 'hands on' people leader; you will roll up your sleeves and be supported to:

• Take ownership of the recruitment, development, performance and ultimate success of your team
• Develop and implement a range of standard operating procedures, quality management systems, and performance improvement strategies to define and develop our ongoing delivery to drive student satisfaction, retention, and ultimately success
• Drive a change agenda in support of a rapidly growing business
• Engage, motivate, empower and coach a team to drive a quality agenda and achieve targets
• Develop, implement and drive performance linked to achievable KPIs
• Lead by example to foster a high performing team
• Collaborate within the student success team as well as other business teams to drive quality and outcomes
• Proactively identify and implement continual improvement opportunities

Success in this role comes down to a few key elements:

• Proven experience in leading a team in an outbound sales environment, to drive growth, deliver excellence and achieve outstanding results in a unified team culture.
• Strong communication, interpersonal, leading and coaching skills.
• Experience in driving a culture motivated by exceptional results.
• An understanding of campaign planning, database marketing and experience working with CRM systems will come naturally to you.
• Demonstrated experience in designing and utilising reporting and targets on an individual, campaign and collective basis.
• Experience in training a team to drive and deliver exceptional student support.
• Solutions focused approach with strong time management skills.
• An understanding of the Higher Education sector is preferred, though not essential. We want people who are as passionate about education as we are!

Why join us?

Aside from the great perks of a funky office space and central CBD location, free breakfast and fruit, discounted health and fitness memberships, and investment in our people's own learning and development, it's our culture that really makes Keypath Education unique. We truly put our people first – our employees and our students. Our mantra is "Be Bold and Do Meaningful Work". We seek out unique challenges. We move fast by choice. We push ourselves to be lifelong learners, and demand the best from one another. It's what defines Keypath – and we wouldn't have it any other way.

Join us as we build meaningful connections and change lives through education.