Service Desk Analyst
One of Australia's most successful Law firms is looking to add a Service Desk Analyst to their innovative and high-preforming IT Team.
Summary about this job
Help Desk & IT Support
Company: Robert Half Technology
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-9087-4329
Fax: +61-3-8252-4332
E-mail: n\a
Site: n\a
Detail information about job Service Desk Analyst. Terms and conditions vacancy
The Company
Our client is a highly respected Law Firm looking for your brilliant skill as a Service Desk Analyst. If you're a self-motivated problem solver who loves to work in a dynamic, high-performing, positive environment, this may be the role for you.
The Role
In this fast-paced role no two days are ever the same. You will provide computer desktop support to local staff in accordance with established policies and procedures. Let your technical skills shine as you maintain, analyse, and fix computer systems, hardware, printers, and computer peripherals and coordinate repairs with appropriate vendors. You’ll be solving key technical challenges and providing support on a variety of computer hardware and software issues by identifying, researching, and resolving issues. Responsibilities also include ensuring the integrity of all electronic data records by following company quality standards, tracking equipment inventory and collaborating on potential purchases.
Your Skills & Experience
* Excellent experience of at least 3 years in desktop support.
* ITIL Certification highly regarded.
* Previous experience in a law firm or other Professional Services Environment
* Brilliant communication skills to write reports, business correspondence, and user instructions.
* Able to convey complex IT concepts to non-IT users.
* Strong interpersonal skills to collaborate with external business partners.
* Good time management skills - able to thrive under pressure.
* Ability to work autonomously.
About you
You are extremely organised, a self-starter who can prioritise tasks in a fast-paced workplace, and you have exceptional problem solving abilities. You have achieved impressive experience to date and now you are ready to take the next step in your career.
What’s on offer?
* A dynamic environment with a company that promotes personal and professional development.
* A rare opportunity to make a valued contribution each and every day.
* A creative, highly energised workplace.
* The support of a fun and friendly team.
* A company which fosters a culture of success and promotes work-life balance