Problem Manager
As part of a small team you will be responsible for managing the life-cycle of all Problems.
Summary about this job
Business/Systems Analysts
Company: Leidos Australia Pty Ltd
Location: ACT
Work type: Contract/Temp
Salary: n\a
Phone: +61-3-1651-3854
Fax: +61-2-4684-2381
E-mail: n\a
Site: n\a
Detail information about job Problem Manager. Terms and conditions vacancy
- Leading Global technology organisation
- 6 month contract with potential for permanent
- Experience Problem Manager required - NV-1 cleared
Company Description
The first thing you learn at Leidos Australia is to leave current thinking at the door. Our aim is to make the world a safer, healthier and more efficient place, but we won’t get far using existing ideas. We need incisive minds like yours to weave together information technology, engineering and science skills into practical solutions for the most complex and high risk challenges.
Job Description
About your new role:
Due to demand and growth; we have a 6 month opportunity for an experienced Problem Manager to join the Centralised Processing (CP) Program - a key program that manages Defence's ICT infrastructure. As part of a small team you will be responsible for managing the life-cycle of all Problems. Objectives are to prevent incidents from happening and to minimize the impact of incidents that cannot be prevented. You will also maintain information about known errors and workarounds.
- Provide ITIL Problem Management services to the program whilst working towards best practice approaches to Problem Management and sharing knowledge across the Problem Management team;
- Provide on time, meaningful and high quality reports with detailed analysis targeted at the right audience;
- Participate in the Continual Improvement program across relevant process areas;
- Provide input to process changes across the multi-vendor environment, including delivery of ongoing training and development activites;
- Ensure adherence to Governance structures for all new process design and existing process change;
- Review all process improvement suggestions, including analysis of operational impact on customer, suppliers and internal delivery, and provide recommendation of solutions.
Qualifications
About you and what you'll bring:
- Bachelors degree from an accredited institution in a related discipline, or equivalent experience/combined education;
- ITIL V3 Certification highly regarded;
- Strong understanding of Problem Management fundamentals and best practice;
- Demonstrable ability to consistently produce excellent results in a complex environment;
- Good understanding and wide application of service management documentation and day to day requirements of managed services delivery.
Additional Information
This role does require the successful applicant to be an Australian Citizen and hold a current Defence NV-1 security clearance .
At Leidos, we’ve built our business on the ability to Redefine Possible and the same applies to your career. We proudly embrace diversity and support our people at every stage of their Leidos journey in terms of inclusion, accessibility and flexibility. We look forward to welcoming you.