Help Desk I.T Consultant

Summary about this job

Detail information about job Help Desk I.T Consultant. Terms and conditions vacancy

• Ranked #22 on Glassdoor’s “Best Places to Work 2018" and #3 Best CEO!
• Recent IPO + fantastic team culture with amazing perks
• Central location (Pitt Street - Sydney CBD) and flexible working hours

Benefits

• Excellent hourly rate
• Drinks and snacks provided in the office daily
• Flexible hours (one or two weekends will be required)
• Great working environment (DocuSign voted #22 on Glassdoor’s Best Places to Work List
• Friendly team environment
• Extensive training provided

About DocuSign

DocuSign is a fast growing, highly successful SaaS Tech company which is changing how business gets done by empowering hundreds of thousands of customers and tens of millions of users in most countries around the world to sign, send and manage documents anytime, anywhere, on any device with confidence.

DocuSign replaces printing, faxing, scanning and overnighting documents with the easiest, fastest, most trusted way to make every approval and decision digital

About The Role

We’re looking for a Help Desk I.T. Consultant to join our team for an intital 4 month contract working out of our Sydney office. The Help Desk I.T. Consultant is dedicated to meeting the expectations and requirements of internal customers, delivering IT services, acts with customers in mind, establishes and maintains effective relationships with customers and gains their trust and respect.

This role will be reporting to the Senior Supervisor of APAC IT Operations, servicing our Global internal customers.

Responsibilities

• Provide first level contact and convey resolutions to customer issues via phone, e-mail, self-service, or walk up requests
• Support local communities via helpdesk ticketing system and understand when to escalate priority issues
•  Preserve and grow your knowledge of Help Desk Procedures and Services
• Work with Global IT staff members to analyze and resolve problems associated with technical issues
• Provide operations support including; account management, troubleshooting and service optimization
• Assist in development, documentation and implementation of standard operating procedures and customer service guidelines
• Clearly document all actions performed to resolve the service request in the IT Service Management System
• Actively participate as a Global IT member and participate on Global initiatives when needed

Required Qualifications and Experience

The Help Desk I.T. Consultant must demonstrate a proven ability to provide excellent customer service, manage and prioritize service requests and customer incidents with minimal supervision. They must have excellent organizational skills, a teamwork approach and the ability to act independently to solve problems.

• Strong troubleshooting and problem solving skills
• Resiliency in the face of continual change and the ability to handle high demands
• Strong client-facing and communication skills
• Minimum of 2 years of experience in the Information Technology field
• Working knowledge of Help Desk software, preferably Service-Now
• Administration experience with Windows and Mac client systems
• General understanding of Windows Server OS, Active Directory, and Office 365
• MCP and or ITIL certifications are a plus

How To Apply

To apply for this role please send through an updated copy of you're resume via the link below. Or email it to [email protected]