Desktop Support Technician

Summary about this job

Detail information about job Desktop Support Technician. Terms and conditions vacancy

Daracon Group has a history of quality and strong performance across a broad range of construction activities including road, rail, landscaping, quarrying, plant hire, rail and mining infrastructure.  Daracon's strong reputation is founded on its customer and employee focused approach to business. 

We are currently seeking an experienced, hands-on candidate Desktop Support Technician to act as our front-line IT support person for the Daracon Group.  This diverse role will see you offering level1/2 support to around computer 380 users as well has 500 plus phone services across a range of office and project locations in NSW.

Key Responsibilities:

• Providing excellent IT support to end-users via email, over phone and face to face.
• Be the first point of contact for IT  support.
• Provide instruction and basic training to employees.
• Deliver a high level of customer service to ensure a high level of customer satisfaction.
• Accurate, timely and complete documentation of processes.
• Plan and co-ordinate the integration of new PC’s, mobile phones and other hardware as required.
• Escalation of high risk incidents as appropriate via business support mechanisms.
• Initial setup and configuration of printers, VoIP Desk phones and soft phones, smartphones, PC's and laptops.
• Software and hardware installations, troubleshooting, configuration and migration.

Key Skills/Experience:

• Proven experience in a similar desktop support role.
• Tertiary qualifications in Information Science, Microsoft certificates or similar related discipline.
• Experience in a diverse range of business applications.
• Familiarity with Citrix would be desirable.
• Familiarity with virtualization software.
• Possess basic networking skills.
• Familiarity with the latest versions of Microsoft Server
• Excellent Interpersonal and communication skills.
• Drivers license required (Car).

This is an important role within Daracon which will require you to be highly organised in order to manage your workload in a fast-paced and challenging environment.

In return for your skills and experience, you will be offered the opportunity to work in a highly supportive team who will value your contribution and support you in your career growth.

Apply now via the link below or contact Adele Stewart on 02 4974 9200 for further information.