Senior Customer Experience (CX) Designer

Summary about this job

Detail information about job Senior Customer Experience (CX) Designer. Terms and conditions vacancy

• Design amazing experiences for NAB customers
• Work in a flexible, diverse, energetic, results driven and fun environment
• Be part of one of Australia's best design teams

• Design amazing experiences for NAB customers
• Design for a brand that counts one in four Australians as customers
• Work in a flexible, diverse, energetic, results driven and fun environment
• Be part of one of Australia's best design teams

About Us
Here at NAB we believe in people with ideas and dreams, and we want you to achieve your aspirations. We humanise banking and enrich our customers lives. LinkedIn have just named us in their Top 10 best companies to work for in 2018.

Our Experience Design team is one of the biggest and best in Australia, with over 120 CX, UX and UI practitioners working across the enterprise. We support a wide variety of projects, journeys, and experiments, across digital design, spatial design, and service design. Our passion is about creating value and exceeding our customers' expectations which means we're constantly striving to redefine our standards of excellence.

About You
You are a seasoned experience designer, familiar with finding and carrying key customer insights throughout the design process.  You are passionate about solving problems and take pride and accountability in your work. As a natural team player, you take thrive in a fast paced environment and have a relentless focus on creating great experiences for customers.  You play effortlessly in the ambiguous space between strategy and delivery and enjoy the autonomy of leading initiatives from idea to concept.

What you'll be doing

We're looking for a Senior CX Designer to be part of our awesome Experience Design team. You will:

• Plan and conduct customer research to understand customer needs, attitudes, motivations and behaviours
• Confidently articulate the key customer insights and recommendations to stakeholders of all levels to meet customer and employee needs
• Lead & facilitate the ideation, prioritisation and shaping of end-to-end customer experience concepts across different products and services
• Plan and execute testing and validation of initiatives and concepts, leading the iterations of continuous improvement in the shaping process
• Help in developing and inspiring your team members to understand design and produce great results

What you'll bring

With 3-5 years of experience in a UX role, you can demonstrate:

• Excellent working knowledge of experience design processes, methodologies and principles
• Strong communication (both written and verbal) and presentation skills with a proven ability to influence outcomes
• Business acumen, able to acknowledge the importance of commercial viability, using this as a tool to demonstrate value in your initiatives and ideas
• A deep and varied design toolkit, with experience in articulating customer needs, strategy and experience visually (e.g. journey maps, personas, service blueprints etc.)
• Experience of playing and operating in a lean and agile environment
  Ability to make decisions based on strategic priority, comfortable operating in ambiguity

What we can offer

From education and volunteer leave to learning benefits and banking discounts, we offer access to a wide range of employee benefits. You can learn more about these at http://www.nab.com.au/about-us/careers/working-at-nab/benefits

We embrace diversity of thought, style and working arrangement to ensure our workforce is representative of the community that we service.

Have a chat to us about how our support of workplace flexibility can work for you.

How to apply

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Please apply via the SEEK link.

Please note, candidate screening and interviews may take place prior to the advertised close date.

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