ICT Support Officer
With its head office located in Fremantle, Western Australia and international headquarters in Singapore, MMA Offshore is one of the largest marine...
Summary about this job
Help Desk & IT Support
Company: MMA Offshore Limited
Location: Perth
Work type: Full Time
Salary: n\a
Phone: +61-3-1099-6057
Fax: +61-2-9224-4000
E-mail: n\a
Site: n\a
Detail information about job ICT Support Officer. Terms and conditions vacancy
- Great team environment
- Oil and Gas Industry
- 1 year fixed term contract with possible extension
About MMA Offshore
With its head office located in Fremantle, Western Australia and international headquarters in Singapore, MMA Offshore is one of the largest marine service providers in the Asia Pacific region.
At MMA Offshore we specialise in providing marine solutions and expertise to the offshore oil and gas industry. Our service is underpinned by our Target 365 culture of striving for a "Perfect Day, Every Day" – one where each day is free of injuries and incidents. We believe in partnering with our clients to deliver fit-for-purpose, innovative, marine solutions.
Our service offering is backed by our high specification offshore vessel fleet, and strategically located onshore facilities which enable us to leverage our quality marine expertise. The mix of these assets enables bespoke, value-added solutions to the industry.
Our fleet profile includes over 30 modern offshore vessels capable of supporting all phases of the offshore oil and gas development cycle. We have custom built and modified a number of vessels for specialist marine services. Our personnel are experienced in the provision of marine support across the exploration, construction and production phases of the oil and gas development cycle.
Our onshore facilities in South East Asia provide clients with integrated marine logistics support and vessel maintenance facilities.
The Opportunity
This position will support our high performing ICT team in the delivery of ICT helpdesk services for our corporate offices and Vessels, operating across Australia and the world. You will engage stakeholders to provide efficient customer service and ensure End Users follow ICT policy and procedures.
You will work in our Fremantle office, reporting to the ICT General Manager for a fixed term of one year with the possibility of extension. The ICT Support Officer is responsible for providing Level 1 - 2 technical support services to the Company’s ICT systems and network.
This opportunity will allow you to develop your ICT helpdesk skills, technical knowledge and experience within an efficient and knowledgeable team environment.
Duties:
- Provision of ad-hoc training and feedback to customers that provides a benefit to both the customer and the ICT team;
- Provision of accurate information and solutions regarding IT issues;
- Provision of remote and on-site troubleshooting through the application of diagnostic techniques, troubleshooting and pertinent questioning processes;
- Provision of cellular and satellite communication support, troubleshooting of system and equipment faults;
- Successful installation and configuration of hardware, software, systems, networks, printers and other peripherals; and
- Assistance with ICT projects as required (deployments, migrations, upgrades etc).
Skills and Experience:
- Proven prior experience in a similar position, coupled with relevant qualifications and / or training;
- Excellent communication and customer service capabilities;
- Knowledge of:
- Windows Desktops, Server and MS Office
- Management of Office 365 solutions
- Microsoft Server Technologies (2008/2012) and associated hardware
- TCP/IP Networking with multiple subnets
- Server hardware installation, configuration and troubleshooting
- A high level of accuracy in the recording and reporting of information; and
- Advanced time management skills including the planning, prioritising and scheduling of tasks.
How to apply
To submit an application please click on the ‘APPLY’ button and attach your Resume and Cover Letter.