Service Desk Support Analyst
Service Desk Level 1 Support - Windows 10 Environment - 3 months - North Sydney
Summary about this job
Help Desk & IT Support
Company: Viiew Pty Ltd
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-3-2629-5808
Fax: +61-7-5829-9037
E-mail: n\a
Site: n\a
Detail information about job Service Desk Support Analyst . Terms and conditions vacancy
About VIIEW
Viiew provides tiered workplace-as-a-service solutions, delivering a broad range of capability and services in ICT. Viiew's tailored solutions enable organisations to achieve business outcomes, while managing their risk as they consume technology and ICT services.
As a wholly owned subsidiary of Dimension Data, a global IT services and solutions provider, who are in turn owned by Nippon Telegraph & Telephone (NTT) – the world’s largest ICT provider of telecoms and services - you are joining an organisation with unparalleled IT industry positioning allowing for exceptional growth opportunities.
About the Role
We are seeking a Service Desk Analyst to provide Level 1 Support to our Financial Services Client. Based on our client’s site in North Sydney, you will be handling calls and tickets in a Windows 10 Environment. This is a 3 month contract with a possible extension.
Day to Day Duties will include, but not limited to the following:
- Handling calls and providing 1st level support to internal users - around 1800 end users - across 2 sites in Sydney
- Raising tickets and escalating to 2nd line support
- Utilizing Service Now and Heat for the ticketing system
- Shift rotations (8am - 4pm)
Skills & Experience
To successfully support this system you will need:
- Windows 10
- Office 365
- Service Now
- Experience working on a service desk in a fast paced environment
- Exceptional customer service skills
- The ability to handle Level 1 IT queries
- Excellent communication skills both written and verbal
As well as the ability to commence before June 1st 2018
Company Culture
Viiew Consultants deliver with speed and agility, adapting to new projects and teams with ease. We meet deadlines, and we act with accountability. We are committed to the needs of our clients, and to professional excellence in all we do.
Benefits
We reward our Consultants for their skills and alignment to our values with:
- Exposure to industry leading technology, projects and expertise
- Support of specialist colleagues across Australia and the globe as part of the Dimension Data group.
- No payroll administration fees.
- Entitlements to discounted training and certifications via Dimension Data Learning Solutions (DDLS).
To be considered for the role click the 'Apply' button or for more information about this and other opportunities please contact Kayleigh Hulme on 1800 456 122. Please quote our job reference number: 250940.