Client Services - Hardware Specialist
Opportunity to join award winning Global Fortune 500 IT co on Sydney's Northern Beaches.
Summary about this job
Sales - Pre & Post
Company: Insight Enterprises Australia Pty Ltd
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-4613-7203
Fax: +61-3-5361-8648
E-mail: n\a
Site: n\a
Detail information about job Client Services - Hardware Specialist. Terms and conditions vacancy
Insight is a publicly listed Global Fortune 500 IT company. specialising in providing B2B software and hardware solutions to our clients.
We are currently seeking a Hardware Specialist to be part of our awesome Sales and Operations team. This role will provide superior service and assistance to customers and account managers.
Responsibilities include:-
- Support account managers in providing prompt service to clients.
- Processing orders and quotes
- Assist in educating the customers about Insight.com and related services.
- Act as the first point of contact for defined customers on all of their licensing enquiries.
- Interact with other departments to resolve customer issues.
- Respond to customer inquiries and complaints and ensure complaints are resolved to the benefit of Insight and the customer.
- Develop relationships with vendor partners.
- Deliver to customers agreed SLA’s.
- Provide Pre-Sales Support to the sales organisation on Hardware products.
- Be a subject matter expert on Hardware products, pricing programs, policies and procedures, deal registration and product promotions.
- Provide direction to the sales organisation on effective utilisation of these programs to drive business.
To be suitable for this role you require:-
- A minimum of 3 years experience in IT sales
- Computer hardware/ technical knowledge required
- Possess strong problem solving, organisational and interpersonal skills
- Strong verbal and written communication skills
- Experience in customer service relationship building
- Track record of success overachieving targets
- Proficiency in MS Office tools – Outlook, Word, Excel and PowerPoint
Consider this :
- The opportunity to work in an environment where outcomes achieved are recognised
- The chance to develop your career within a global organisation
- A great culture with benefits such as Work life Balance days & Health & Well-being programs.
If you want to work in a fast paced environment and it's time for a new challenge, join this award winning team, you will be thrilled you made the move !
Please forward a resume to Lisa Armitage, Talent Acquisition Specialist: