Client Services Manager | Shared Services

Summary about this job

Detail information about job Client Services Manager | Shared Services . Terms and conditions vacancy

Client Services Manager
NSW Government Organisation
6 months contract
Parramatta Location
 
Our client, a large utility organisation, is seeking a Client Services Manager to lead the delivery of the client contact centre and service enablement functions and to ensure outstanding client experience to the organisation's managers and staff particularly through the initial stages of contact, and client self-serve.

Other duties are to ensure that all the required enablement services are in place including knowledge management, records management, service management processes and tools, In close collaboration with stakeholders to lead process and client service improvement initiatives to continually drive efficiency and service excellence.

Key Skills: 

• A minimum of 7 years' experience in shared services of which 3+ years' experience was in a management role.
• Degree in Business or a related discipline and/or experience deemed equivalent.
• Strong expertise in shared services across multiple functions including information technology, finance, payroll, human resources, procurement and administration, especially in contact centre and knowledge management functions.
• Well-developed strategic stakeholder engagement, negotiation and influencing skills. 
• Demonstrated ability to lead transformation and change and drive business improvement with measurable results. 
• Excellent leadership and management skills in multi-functional, adaptive and flexible working environment.
• Demonstrated experience in successfully resolving complex issues arising from conflicting priorities and agendas involving diverse stakeholder groups.

To apply for this opportunity, please submit your application in Word format only to [email protected] or by clicking the "APPLY NOW" button below.