Support Analyst - Permanent Position

Summary about this job

Detail information about job Support Analyst - Permanent Position. Terms and conditions vacancy

About the role:

We are looking for a Level 1 or Level 2 Support Analyst to join our Sydney CBD team on a permanent basis. You will join an experienced and professional team who will give you all the training and support you need to be successful.
  
Key Responsibilities

• Support and maintenance of our client facing systems and internal software packages
• Troubleshoot and resolve application issues
• Work directly with Software Developers, Testers, System Engineers and internal and external customers
• Create and maintain end-user documentation on product software
• Assist in development of reports to clients & operational units
• Communicate system development and changes effectively to the business and clients

About you:

• IT qualifications and/or IT support experience
• Exposure to SQL Management Studio and Linux is beneficial
• Industry product knowledge
• Excellent verbal and written communication skills (a must)
• Strong customer focus
• Have a desire to learn new technologies and systems  
• Be a strong team player with a positive attitude
• Be able to prioritise your workload and meet deadlines

About Us:

SAI Global provides a range of solutions, services and expertise to help individuals and organizations manage risk.  Our business comprises four core divisions:

• Risk management solutions: We help companies take an integrated approach to risk lifecycle management through an innovative mix of industry expertise, market-leading software and ethics learning solutions;
• Global standards: We are a trusted provider of standards, technical information and regulatory content to organizations globally;
• Australian property broking and information: We are Australia’s largest provider of property information and settlement services and support confident decision making across all stages of the property lifecycle;
• Assurance certification and training: We provide accredited audit and certification services based on third-party endorsed management systems, and world-class training, to support organizations gain efficiencies, improve performance and ensure compliance.

Underpinning all SAI Global’s diverse, market-leading solutions are proven and trusted business methodologies, powered by local expertise and know how.

We have global reach, with locations across Europe, the Middle East, Africa, the Americas, Asia and the Pacific.
  
To find out more about us - visit www.saiglobal.com

Benefits

People are a critical part of our business and we endeavour to develop and enhance the skills and experience of our staff by providing opportunities for growth within the business through annual development plans and ongoing training. 

To take advantage of this opportunity, click 'Apply' and for any information please email [email protected]