Service Desk Analyst
Seeking a motivated individual who has level 1 help desk experience and great customer service skills.
Summary about this job
Help Desk & IT Support
Company: Trimble Networks
Location: Brisbane
Work type: Full Time
Salary: $40k - $50k p.a. + Super
Phone: +61-7-5651-7305
Fax: +61-7-7941-8130
E-mail: n\a
Site: n\a
Detail information about job Service Desk Analyst. Terms and conditions vacancy
Level 1 Help Desk and IT Support Technician
About us...
Trimble Networks is an managed service provider based in Brisbane, delivering industry-leading advice, solutions and services to customers throughout Australia. At Trimble you will find yourself surrounded by a team of highly technical, hard working, customer focused people who are passionate about technology. We champion continual education to help you achieve today and develop new skills for tomorrow. Our business philosophy is geared around employee & customer happiness for success.
On a day to day basis you will be responsible for:
- Taking phone calls where you will be logging and resolving issues
- Monitor phone and email queue
- Update organisations wiki
- Start of day checks across a variety of platforms
- User account creations
- Backup environment configuration changes
- Data restore processes
- Problem troubleshooting (in consultation with senior engineers)
- Performance tuning (in consultation with senior engineers)
- Escalate issues which fall outside of KPIs/SLAs.
The benefits:
It is a full-time permanent position which allows you the ability to take ownership of this role to make it your own while being accountable for your own success.
A healthy salary package plus tools of the trade in addition to company benefits including, active social events, fitness classes and modern working space.
About you:
This position would best suit a Graduate with some similar work experience (around 6-12 months) or somebody that has 1-2 years’ experience.
- 6 months - 3 years’ experience in a similar role.
- Experience with MS Windows 10
- Experience with MS Office Suite 2010-2016
- Experience with MS Active Directory & O365
- Basic network troubleshooting skills
- Have a car and driver’s license
- Flexible to work on a 7am - 6pm rotating roster
- A keen interest and understanding in cloud and infrastructure technologies
- Attends networking events or has a test environment set up at home (ideal)
- TAFE Certification Or Information Technology/Computer Science degree (or equivalent)
- Passion for providing outstanding customer service
- Open attitude towards learning, teaching and taking direction
- Excellent written and verbal communication skills
- Strong problem solving and analytical skills
- Self-motivated and positive attitude to handle pressure
- Lives in Brisbane and has unlimited working rights is a MUST