Support Consultant - Level 1

Summary about this job

Detail information about job Support Consultant - Level 1. Terms and conditions vacancy

• Entry Level Support Position
• Would suit recent IT or Tech University graduates
• Permanent Full-time position

The Role

Working within the technology support team you will be providing customer and application support to our new and existing leisure clients. Systems training will be provided to the successful applicant. 

Role & Responsibilities:

• Accept and respond to logged requests for advice and/or assistance in an efficient and effective manner
• Obtain and evaluate all relevant information to resolve customer issues
• Effectively track and monitor issues and problems reported by users
• Prioritise incidents according to their urgency and respond in a timely manner
• Utilise a variety of problem solving techniques, including installation and administration of MS Operating Systems, SQL Server/SSRS and Citrix/Remote Desktop Services
• Experience with SQL Server Database Administration, including query writing
• Support installations of our hardware and related products on new and existing pre-configured networks
• Keep customers updated regarding their queries on a regular and timely basis
• Maintain accurate records, remote access details and CRM data
• Ability to work a rotating roster

Experience & Skills

• You will ideally have experience in the customer service domain or a degree or diploma in IT
• Previous experience in within Helpdesk will be highly regarded
• Excellent service ability with strong customer focus and ability to build a rapport with users
• Proven ability in troubleshooting, diagnostics and workarounds of IT issues and implementation, resolution and follow-up
• Ability to remain calm under pressure and problem solve accordingly
• Solution-focused with ability to prioritise
• Ability to communicate/liaise effectively with a variety of clients and stakeholders
• Strong verbal and written communication skills
• Excellent administrative and organisational skills
• Self-motivated, resourceful and keen to learn and share knowledge
• Strong focus on team dynamic and ability to work effectively as part of a team

What We Offer:

• A full-time role working within a growing national team
• Training on the global standard in smarter business technology granting the ability to investigate, diagnose, log and resolve issues
• Job stability with Leisure and Attractions Industry

Well, what are you waiting for? Apply now and begin your journey in the Software Industry.