IT Support Engineers - Level 1/2

Summary about this job

Detail information about job IT Support Engineers - Level 1/2. Terms and conditions vacancy

• Leading Managed Services Provider.
• Excellent Spoken & Written English Required.
• 2 Roles/Immediate Start/Balmain Location.

THE ORGANISATION:
Established 16 years ago, this award winning Managed Service Provider is undoubtedly one of Australia’s fastest growing tech companies. From simple IT fixes to a complete transformation, their solutions commence with detailed infrastructure design and implementation through to maintenance and ongoing support. Vendor independent and technology neutral there is no off- the- shelf solutions but a focus on a customised technology fit for their customers. The organisation has delivered award winning IT projects across various industry segments including sport & recreation, aged healthcare, retail & hospitality, automotive and financial services.

THE ROLE:
This role will primarily focus on working the service desk, answering calls in a timely manner and trouble shooting and resolving L1/L2 support cases and escalating more complex support cases to the relevant senior technicians. It will suit a positive, flexible and results driven candidate who takes ownership of tasks through to completion and enjoys working in a fast paced and ever-changing environment. You will possess excellent communication and customer service skills and pride yourself on delivering a high level of technical achievement in every instance.

If you are looking for a role that you can grow and develop your skills – then this is the role for you. You will be guided and exposed to multiple technologies and work within a team that are open to sharing knowledge, guiding and mentoring. With that said, you need to be committed and willing to push yourself and go above and beyond for our clients.

KEY RESPONSIBILITIES:

• Managing the IT Service Desk and supporting clients with support issues in a timely and professional manner. Ensuring SLAs and customer service standards are met.
• Providing support and getting involved with projects (Server Hardware Deployments, Desktop Deployments, Anti-Virus, Office 365 Migrations, Google Apps, VMWare Exchange and SQL).
• Networking – ADSL, Fiber Network turn ups and troubleshooting, LAN Cabling, VLAN’s.
• Backup and Recovery.
• Working closely with technical leads on other knowledge domains.
• Administering and maintaining a range of networks and systems.
• Providing Network and Systems guidance and support to key clients.
• ITIL Service Management.

SKILLS & EXPERIENCE:
The ideal candidate for this role will need to be structured and organised, ensure SLAa are met, be proactive and have strong attention to detail.

• You have experience working on a service desk supporting multiple clients and or you have MSP experience.
• IT experience in multi-server, multi-site, multi-domain environments.
• 1+ years’ experience in medium to large sized IT environments.
• 1+ years’ experience in supporting systems infrastructure (Systems, Storage, Virtualisation).
• Tertiary qualification and Industry certification– IT, Engineering Degree, or equivalent experience. MCITP, MCSE, VCP, CCA.
• Strong Experience (and preferably certifications) in VMware, Microsoft Server Suite of products.
• An effective team player with excellent customer service and communication skills. 

This is a full time position and an attractive salary package can be offered based on skills and experience. The ideal candidate for this role will need to be structured, organised, possess excellent communication and customer service skills and have a keen eye for detail. If you have a great sense of urgency, enjoy deadlines, challenges and goals, love working independently and have the experience we are looking for please apply NOW!