ICT Support Officer

Summary about this job

Detail information about job ICT Support Officer. Terms and conditions vacancy

• Based in Wangara
• Join one of Australia's fastest growing privately owned companies!
• Attractive remuneration and benefits on offer

ABOUT US

Duratec is a solutions-based contractor specialising in the protection and remediation of steel and concrete structures, and with ten branches across Australia, we are one of the country’s fastest growing privately owned companies.

At Duratec, we promote an open and honest culture where we are proud of our achievements in satisfying our clients’ needs. We value our people highly and believe it is important that our employees feel part of a team – a team that looks out for each other and works hard together to deliver the best project outcomes for our clients.

We are proud of our long-term stable workforce and we have fostered and embedded a mature organisational culture.

YOUR NEW CAREER AWAITS! JOIN OUR TEAM!

We are currently seeking a ICT Support Officer to join our growing ICT team based in our head office in Wangara. Reporting to the ICT Manager the role will be responsible for all ICT support and helpdesk enquiries across the business.

Critical functions of the role include:

• Answer incoming support calls and provide resolution within SLA
• Ability to work on the internal helpdesk system for call logging and management
• Microsoft Office 365 administration and support
• Troubleshoot connectivity and network issues (Cellular, Satellite, WiFi, LAN, VPN, xDSL, Fibre, NBN)
• Desktop and Laptop hardware repair
• Desktop and Laptop SOE deployment 
• Escalate and allocate support issues as required
• Handheld device set up and support (including smartphones IOS)
• Application installation, configuration, and support
• User administration and management in Active Directory, Exchange, Skype for Business, Office 365 Portal, JDE and other applications
• Ability to visit remote job sites to install ICT equipment and resolve issues with hardware/comms

WHAT YOU NEED TO SUCCEED

As an ICT professional, you will possess excellent time management skills with the ability to work under pressure adhering to strict deadlines within a fast paced environment.  You will have excellent interpersonal and communication skills with the ability to liaise with all levels of the business and work automously and part of a supportive team environment.

To be successful in this role, you will have:

• Minimum 3-5 years' experience in a similar ICT role
• Windows Server 2012/2016 and Microsoft Office 365 basic administration and support  experience
• Strong Administration and Troubleshooting skills across Windows 7, 8 and 10
• Experience with VMware basic administration and support
• Strong systems documentation experience
• Excellent record keeping and asset management
• Excellent written, verbal and communication skills

The following skills although not essential are highly advantageous:

• Microsoft Office 365 Configuration, Administration and Migration
• VMware vCenter Server/ Configuration and Administration
• HP Switch Configuration and Administration
• Cisco Router Configuration and Administration
• Microsoft Group Policy Configuration and Administration
• WiFi networking using WPA Enterprise Configuration and Administration
• Microsoft SQL Server Configuration and Administration
• Microsoft ADFS Configuration and Administration
• Microsoft SharePoint 2010, 2013 and Online (365) Configuration, Administration and Support
• IP Telephony Configuration and Administration
• Prior experience with Manage Engine
• JDE Administration and Support
• PDQ Deploy Configuration and Administration
• Veeam Configuration and Administration
• NetApp Storage Administration
• Observium Administration

WHAT WE CAN OFFER YOU

This is a rare opportunity for an experienced and dedicated professional to make their mark whilst working for a positive and cohesive organisation with a strong reputation. If you are looking for a challenging position with genuine development and progression opportunities then we want to hear from you. 

Our fast paced and supportive working environment will provide you with a wide range of employee benefits including competitive remuneration and the ongoing opportunity for career progression. 

• Career Development
• Employee Recognition Programs
• Work-Life Balance
• Mentoring by Industry leaders
• Rewarding and Supportive Culture

HOW TO APPLY

If you are ready to take the next step in your career and are passionate about joining a fast and growing company then we want to hear from you. To apply please click on Apply and complete the online application form.

Duratec Australia is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of people with disability, Aboriginal and Torres Strait Islanders, LGBTI and other diversity groups.