Assistant Product Manager/Sales Support Specialist

Summary about this job

Detail information about job Assistant Product Manager/Sales Support Specialist. Terms and conditions vacancy

*This role is a good opportunity to develop your experience in IT and across different roles from licensing to product management to inside sales. 

Dicker Data is an Australian owned and operated ASX listed (ASX: DDR) hardware and software distributor, with a positive family centric culture and a long-standing record of gender equality and diversity.

Based in Kurnell, an exciting opportunity exists for a sophisticated and intuitive Assistant Product Manager/Sales Support Specialist to join the innovative Software Team, reporting to the Business Manager – Software. Immersed in our vibrant and dynamic culture, your role is responsible for the administration of quotes, orders and requests. You will also demonstrate your unparalleled initiative by assisting the Vendor Manager with specified vendor/s as required, as well as fulfilling the Product Manager role during periods of absence.  You will hit the ground running as a brand ambassador with a passion for service excellence, where challenging daily tasks await, and endless opportunities abound.

Our culture encourages team growth and success, we understand the importance of hiring the right people to make a great team, and to optimize their drive to get the job done. Don't miss this opportunity to become a vital member of our innovative and passionate team!

This role will see the successful candidate develop skills in both sales and marketing environments.

What you will need to succeed in this role:

• Excellent time management and organisational skills
• Strong level of written and verbal communication
• Pro-active and the ability to work with little supervision
• High degree of enthusiasm, flexibility and initiative
• General business knowledge and skills preferable
• High degree of computer literacy
• Excellent attention to detail
• Intermediate knowledge of MS Outlook and MS Excel
• Strong understanding of vendor processing requirements

What you will do in this role:

• Undertake training with relevant vendor subject matter experts to build and maintain individual vendor knowledge.
• Act as a point of contact for customer licensing and annuity enquiries and provide quotations and place orders as required.
• Provide assistance to Resellers on licensing programs, and recommend complementary licensing programs/products relevant to query from Reseller, with efficient, prompt, clear and concise answers to telephone queries and email enquiries
• Provide suggestions to improve existing business procedures and processes and maintain accurate work instructions to ensure any process changes are published through the quality system
• Build and maintain relationships with licensing and annuity Reseller contacts on an on-going basis
• Effectively assist in the sales cycle for the pool of New, Upgrade & Annuity opportunities on a monthly basis to ensure that the team budget is achieved
• Develop and maintain positive working relationships with internal sales staff, product management and all relevant internal departments.
• Maintain an understanding of the role of Dicker Data's pre-sales/post-sales technical personnel and ensure these personnel are involved in and effectively advised of customer requirements where required.
• Assist the Vendor Manager from time to time in activities including but not limited to reseller follow up on pipeline, telemarketing to support sales and marketing campaigns & other administrative activities as required.
• Assist the Product Manager as required and be able to fulfil their role during periods of absence.
• Produce reseller breadth reports to evaluate growth of reseller licensing base, and put together monthly emails on hot tips and updates on licensing programs to licensing customers
• Organise and/or assist with customer licensing presentations/ seminars and training seminars as required.
• Meet with the vendor on regular basis with Product Manager – review any issues, opportunities and plans. Make sure that a good vendor relationship is maintained at all times by meeting all vendor expectations
• Take ownership of escalations and work with relevant personnel to ensure the necessary corrective action

Your rewards in this role:

• A highly competitive salary package depending upon experience
• A positive family centric culture and long-standing record of gender equality and diversity.
• Convenient on-site parking
• Staff only on-site gym & weekly corporate yoga classes
• A selection of freshly prepared lunch options provided daily
• On-site ergonomics consultant
• A relaxed, modern office setting with smart casual dress
• Discounted health insurance options
• Access to comprehensive discounted superannuation products and insurance
• Various banking and finance benefits
• Travel and lifestyle benefits
• A professional environment comprised of driven yet supportive teams

Only those with the legal right to work in Australia may apply for this position.

Only short-listed candidates will be contacted.