System Engineer - Citrix

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A great opportunity to grow your career within a well established team.

Summary about this job

Engineering - Hardware

Company: Canon

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-2-7392-7991

Fax: +61-3-6096-4949

E-mail: n\a

Site:

Detail information about job System Engineer - Citrix. Terms and conditions vacancy

  • Free Onsite Parking and Gym
  • Opportunity for Career Progression
  • Strong Team and Culture
Canon is the world's leading imaging organisation that actively inspires with imaginative ideas that enable people to connect, communicate and achieve more than they thought possible. Whether for consumers or professionals, Canon continues to research technologies to bring more beauty, more clarity and more innovation to the world of imaging.

An opportunity is now available for an experienced Support Engineer to join our Information Technology Group.  This role will deliver technical and operational support and solutions to enable Canon to provide great customer experiences and unique opportunities to help Canon reach its short term and long term business objectives.

Primary Responsibilities:
 
  • Troubleshoot Server hardware and software problems remotely, resolving and documenting solutions
  • Monitor and maintain all servers and application logs
  • Answer calls and tickets to support end users with applications, hardware, software and networking
  • Maintain detailed technical knowledge of systems and services.  Assist in the development and maintenance of technical standards and support documentation
  • Carry out server support and more complex incident resolution
  • Meet or exceed agreed service levels and agreed standards for accessibility, reliability and availability of these services
  • Continually drive improvements in efficiency, productivity and quality of service delivery
  • Ensure relevant service changes are released smoothly into support in line with business agility and specific business requirements
  • Work with the Information Security Manager to ensure systems and processes for Server Services are aligned to Canon's IT Policy
  • As directed carry out work on Canon Infrastructure Projects. 
To be successful in your application we are looking  
  • Solid  operational support experience
  • Experience working with hardware in data centres is essential
  • Skills and experience with Microsoft technologies (Windows Server All Versions, SCCM, SCOM, Active Directory, GPOs, Powershell operations and scripting experience, Exchange, SQL, SharePoint, etc.)
  • Strong skillset in VMware vSphere Enterprise/vCenter Server/ESXi
  • Skills and experience supporting and implementing Citrix Xendesktop 7.x server environments
  • Experience supporting and managing Citrix Access Gateway technology
  • Experience managing and implementing Citrix PVS and MCS technology
  • Certifications in appropriate technologies (VCP, CCA, MCSE, MCITP, etc.) will be viewed favourably
  • Well-developed oral and written communication skills to effectively communicate functional components with business users as well as technical components to supplier. 
  • Excellent interpersonal skills and good analytical and problem solving skills 

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