LEVEL 1/2 SUPPORT ANALYST - Fast Fashion Industry - CBD.

Summary about this job

Detail information about job LEVEL 1/2 SUPPORT ANALYST - Fast Fashion Industry - CBD.. Terms and conditions vacancy

• Very reputable and ever-growing IT Services organisation with a strong retail focus!
• Strong blend of support and project work 
• Funky and exciting industry!!
• Work in a small team of collaborative and high quality IT professionals
• Inspirational management style and supportive culture
• Training, development and career progression!!
• $50-60k Base + Super commensurate with skills and experience
• CBD

Awesome opportunity for a proactive and solution-focused individual who has sound IT skills and a superb self-driven/customer-driven attitude. 

Be part of a dynamic business that challenges the status quo and sets the benchmark for others to follow. You'll be part of an open, team and rewards-based culture where your input is encouraged and your success is rewarded!

Key Responsibilities:

• Manage IT service desk. You own it and are responsible for an outcome to everything that passes through, even if you escalate the issue. It’s about the customer Always!
• Support both store and Head office request via email and phone.
• Apple Mac and Windows desktop support.
• Mobile devices. Apple and Android.
• Monitor Backups
• Daily sales reporting check
• Daily store polling check (poll data files)
• Digital Signage Management – Update content. Troubleshoot screens not functioning.
• Store opening / closure
• Manage support requests with 3rd party vendors (ISP, hardware support etc.)
• Some after-hours work will be required

Projects you will be part of. Just list a few

• Office 365 Migration
• New IP Phone system. 3CX
• Setup equipment asset register.
• Ticketing System overhaul.
• System monitoring / Alerting
• Wifi rollout to stores. You help design it too.
• Click and Collect.  

Key Requirements:

• Supporting Point of Sales System
• Windows Server and desktop operating systems (AD, DNS, DHCP etc.)
• Mac OS experience ideal.
• Solid network understanding (LAN and WAN)
• 3CX Phone system support.
• Office 365 experience
• Remote desktop / Terminal server
• Very strong interpersonal and communication skills - written and verbal 
• A friendly, positive and customer-driven attitude
• Effectively multitask and manage competing priorities
• Team player - ready to contribute whatever it takes or play any role on a team to get the job done
• Excellent time management & organisational skills
• Enjoys a fast paced environment and is comfortable with change

What you get in return..

• Dynamic, energetic, FAST moving environment. Every day brings something new.
• Small and nimble team, great opportunity to learn new skills.
• Social team. Work hard but also have team drinks/dinners.
• Your input, ideas and feedback are welcomed! Make your mark! Make a difference!
• Opportunity to work with multiple retail clients.
• Assist with training for relevant industry certifications.

A TRUE OPPORTUNITY TO SHINE AND BE REWARDED FOR IT!