Solutions Architect

Summary about this job

Detail information about job Solutions Architect. Terms and conditions vacancy

About us:
Link DigiCom specialises in direct engagement with our clients' stakeholders for both essential and marketing communications.

We develop best-fit, cost-effective communications solutions to help you deliver the right message, to the right audience in the most appropriate way - whether that be by email, SMS, or traditional mail. And importantly, we provide advanced reporting and post-campaign analytics to measure results and identify opportunities for future campaigns.

Purpose of the role:
The role of the IT Developer is to Analyze, Design, Develop & Maintain systems that drive document & content distribution via Print, Email, Web & SMS in an accurate, timely and economical manner.

Key Accountabilities:

• Write, test and maintain code to ensure the output meets the business requirements.
• Involved in the development and maintenance of databases.
• Identify and implement appropriate quality controls, training and process improvements.
• Develop close working relationships with all parties.
• Work closely with the IT, Customer Service and Production teams to ensure timely and accurate delivery of proofs to the client for approval.
• Achieve customer service objectives by contributing information and recommendations to strategic plans and reviews, preparing and completing action plans, implementing into production, productivity, quality, and customer-service standards, resolving problematic situations and determining system improvements.
• Ensure confidentiality is maintained at all times.
• Ensure all deadlines are achieved with financial considerations in mind.
• Ensure quality procedures, standards & work instructions are followed at all times.
• Informing your manager immediately where deadlines cannot be met.
• Innovate & implement techniques to streamline & improve productivity.
• All incidences of non-conformance are to be reported to your manager immediately.
• The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Essential skills/Experience

• Experience with the GMC Inspire Platform
• Knowledge of business and industry-specific terminology.
• Business case analysis, quality assurance concepts and procedures.
• A good understanding of database architecture, integration issues, third party reporting and data extraction tools.
• Keeping abreast with technology to make the organization operate efficiently by developing, testing and implementing new IT solutions.
• Experience with Document Composition tools for output to Print, Email, SMS & Web (HTML5).
• Background in Email / Marketing / Campaigns.
• Knowledge and understanding of the Software Development Life Cycle (SDLC).
• Knowledge of structured programming methodology, data analysis and design skills.
• Excellent written and verbal communication skills with the ability to communicate to staff across all levels within the organization.
• Excellent analytical and problem solving skills.
• Ability to respond to users/business requirements and meet deadlines.
• Availability to provide after-hours support as required.
• Broad knowledge of financial services/ banking/ accounting applications.
• Ability to work well under pressure and to balance competing priorities to deliver timely outcomes.
• Must have a strong team focus and be able to work with minimal supervision.
• Excellent organizational and documentation skills.