Permanent Helpdesk Support

Summary about this job

Detail information about job Permanent Helpdesk Support. Terms and conditions vacancy

We are looking for a Network and Desktop Helpdesk Support to become part of our busy team to provide IT support to a variety of clients Australia wide. You will need a positive outlook and a willingness to provide a high level of customer service and support. Ongoing hands on training provided. This is a perfect opportunity for getting exposure to every facet of IT support and to sharpen your skills in all aspect of IT Infrastructure hardware and software support with opportunities to progress. From time to time onsite work would be required. 

Technologies you will work with every day include VMWare, Microsoft Server systems (Windows, Exchange, ISA, Terminal, SQL, Sharepoint etc), Sonicwall SGMS/ firewalls/Routers, Backup, Virus Protection and Security systems, Server hardware NAS and more.

Roles:
•You will be the "go to person" for end user support and be responsible for a wide mixture of IT System support and administration
•Provide first point of contact, log incoming support jobs accurately into the logging system
•Provide 1st and 2nd level support via phone/email/remote support tools to users, this will include Desktop, Notebooks, Thin Clients,mobile devices, iPhones/iPads, Android and Windows phones, network printers, copiers, wireless access point, ADSL/cable connections
•Creation of Accounts within Active Directory and setting up new user Desktop profiles
•Sound ability to quickly identify and diagnose Microsoft application, web, computer and resolve these logically in a short time frame
•Assist other team members in troubleshooting problems
•From time to time onsite work will be required.

Qualities (Essential):
•Excellent Interpersonal and high level customer service skills with the ability to communicate technical details/concepts to non-technical end-users
•Strong written and verbal communication skills are a necessity
•Experience in Active Directory User Management
•Experience with Microsoft Windows Desktop operating system
•Experience with Microsoft Office Packages (Office XP to Office 2016)
•Experience with Desktop Hardware
•High level of professionalism
•Ability to perform under pressure from the customer
•Ability to work in a "pressure cooker" environment during busy periods, prioritising jobs and managing workload.
•Punctual, Positive and Resourceful
•Must be able to work in a team environment and also willing to transfer skills, in a dynamic working environment
•Can do attitude with the willingness to further develop skills and a quick learner
•Experience with Help desk Support


Additional Skills and Knowledge (An Advantage)

•Knowledge of backup products (Symantec Backup Exec, ShadowProtect)
•Knowledge of corporate antivirus products (Symantec Endpoint Protection, Trend Micro Worry Free Business Security, Sophos, Kapersky)
•Knowledge of VMware ESX virtual infrastructure, Microsoft Hyper-V
•Knowledge of configuring Windows Server (Server 2003 to Server 2016), Windows SBS Server 2003 to 2011 & Desktop (Windows XP to Windows 10) Operating Systems
•Knowledge of MYOB / Quickbooks installations
•Experienced in similar support role and environment
•Tertiary education in Information Technology
•Have very strong technical skills
•Have an ambition and desire to grow your career and improve both your technical and professional skills.
•Software application experiences will be an advantage.
•Ideal Candidate if also experienced in Accountants packages like MYOB, BGL, HandiSoft etc
 

The successful candidate will be based in our Hawthorn East office. The position will be full-time. Security check required.

Please email all applications to

[email protected]