Change & Release Manager
Permanent opportunity leading across multiple teams in the Release and Change management space.
Summary about this job
Management
Company: Hudson
Location: Brisbane
Work type: Full Time
Salary: Negotiated by experience.
Phone: +61-2-2210-5966
Fax: +61-7-3887-1846
E-mail: n\a
Site: n\a
Detail information about job Change & Release Manager. Terms and conditions vacancy
- Package Negotiated based on experience
- Permanent opportunity based in Newmarket
- Be responsible for a team of 20 leading key changes to infrastructure.
- Package negotiated based on experience
- Permanent opportunity based in Newmarket
- Be responsible for a team of 20 leading key changes to company infrastructure.
In this permanent role you as the change and release manager will be responsible for the ITIL change and release management life cycle in an IT infrastructure environment. This is a permanent opportunity vacated by a previous contractor. You will bring your large enterprise change and release experience to bare in a unique and challenging role. This is a rare opportunity paying above market rate for the perfect candidate.
What’s expected?
- Accountable for customer satisfaction as it relates to delivery of release to agreed SLA
- Set customer expectation for the delivery of ITIL Change or Release requirements using a variety of communication methods such as presentations, training, meetings and knowledge sessions
- Provides process input and governs by coordinating and facilitating the delivery of all phases of the Change or Release lifecycle through the defined Release team
- Provides valued input into the definition and improvement of best practice for Change or Release management within the organisation
- Provides input into process solutions that reduce costs and improve efficiency
- Keeps Change or Release Documentation current and in line with Change or Release best practice.
- Produce Post Release Reviews or Change Post Implementation Reviews to identify improvements to processes and procedures
- Acts as an escalation point for other Service roles to improve service/SLAs.
- Acts as a team player and may mentor to support and improve the skills of colleagues. Recognising jobs well done.
- Provides Change or Release statistics as agreed within the contract to the customer and to internal measurements defined by management.
What you bring to the role technically?
- Proven experience in a Change or Release Management or Project Management role (for release only) in a corporate environment
- Previous infrastructure experience both technically and at a management level.
- Preferably and understanding of, and experience in managing change in a Cloud environment
- ITIL Foundation highly desirable.
- Possess superior analytical and communication skills
- Ability to communicate complex technical situations and activities in a straight forward way to non-technical people
- Presentation reporting and management of Customer Change Management Meetings and Post Release Reviews
- Must have high level of negotiation skills working in a complex client environment
- Ensure Quality and Technical Assurance across the Change Management process
To submit your application, please apply online using the appropriate link below quoting Ref Num (4B/26672) alternatively for a confidential discussion, Email your resume and interest to [email protected]
Your interest will be treated in the strictest of confidence.