Engagement/Delivery Lead

Summary about this job

Detail information about job Engagement/Delivery Lead. Terms and conditions vacancy

Engagement/Delivery Lead – NSW Government

A NSW Government Department  based in the Sydney CBD is looking for an Engagement/Delivery Lead to join their team on an initial 12-month contract. The Engagement/Delivery Lead will be utilising Agile delivery models, running scrum teams, and driving outcomes to ensure the successful delivery of a new CRM platform.
  
Key accountabilities:

• Collaborate with the Domain Architects, Business Analysts and delivery teams to asses the cross-functional impacts of business decisions across the Salesforce platform and provide recommendations
• Oversee project financials, schedule and scope in an agile delivery environment
• Lead business/functional requirement reviews, approvals and sign-off sessions
• Participate in negotiations with vendors, and support vendors in their work
• Work with business users to ensure implementation activities are in alignment with business & platform objectives; review & propose new initiatives roll-out strategy to enhance CRM adoption and end user feedback
• Review, analyse and provide input for continuous improvement into platform strategy
• Provide recommendations on the alignment, risk, financial value and contribution to organisational priorities
• Provide guidance to delivery teams on best practices to achieve business outcomes

Selection criteria:

• Relevant qualifications
• 8+ years’ project and delivery engagement experience
• Experience working specifically with a Salesforce implementation
• Functional knowledge in CRM & telephony (including strategy, business case engagement & preparation, project management)
• Solid experience with ITIL, Agile and Service Management
• Strong stakeholder engagement & negotiation skills
• Excellent communication skills – both written and verbal

If you have the relevant experience, apply now with your most recent CV (in Word format).