Service Desk Team Leader

Summary about this job

Detail information about job Service Desk Team Leader. Terms and conditions vacancy

• Recruit your own team! Be involved with training and developing a new culture!
• Adelaide CBD location - close to public transport and parking
• Work for a company that values their employees with flexible working environment

Who we are:
ASG are a leading IT solutions provider with global reach. Our capabilities span across complete digital transformation. We are customer focused. We are adaptive & we are not afraid to do things differently - but our focus is constant – we drive business outcomes, so our clients achieve their results.

Our values encompass initiative, accountability & grit. Do you own your own outcomes? Do you want to work alongside people who do the same? We want to hear from you.

This opportunity:

• Monitor and manage service support team performance by ensuring objectives are clearly understood
• Develop and maintain effective documentation of all support processes, procedures and work instructions
• Leading the team to ensure the effective resolution of customer service requests, incidents, calls and interactions whilst always maintaining a high level of customer satisfaction
• Ensure that daily, weekly, and monthly statistics, status reports, and graphical reports are completed and provided to the Service Delivery Managers
• Be the point of escalation - you will also be a coach and mentor to the support team

Your technical skills:

• Call Centre or Service Desk background – Demonstrated experience in a leadership role
• Understanding of ITIL
• Experience in process improvement, facilitating change and creating new ideas to improve the service desk
• Strong stakeholder management skills
• A collaborative approach to work

Who you are:

• Australian Citizen and be eligible to gain a Federal Security Clearance
• Career focused & determined
• Customer focused & results driven
• Adaptable & thrive in constantly evolving environments 

What’s in it for you?
In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you’ll be reward with a career changing experience only consulting can provide. Unwavering focus on professional development, flexibility to juggle what’s important to you with work, committed health & well-being plan & competitive salary packages & corporate partnerships.