ISP Technical Support Level 2
Responsible for providing technical advice and support across a range of technologies and platforms. Must have ISP experience
Summary about this job
Help Desk & IT Support
Company: Broadband Solutions Pty Ltd
Location: Melbourne
Work type: Full Time
Salary: $50,000 - $69,999
Phone: +61-2-3628-5877
Fax: +61-7-7155-3167
E-mail: n\a
Site: n\a
Detail information about job ISP Technical Support Level 2. Terms and conditions vacancy
- Great Southbank Location and office environment
- Plenty of room for growth
- Fast Growing Company
Broadband Solutions is one of Australia’s most reliable and fastest growing Internet service providers, offering innovative IP solutions to organisations in Australia, New Zealand, and Asia. Our mission is to help our customers connect to their world through constant innovation and dedicated support. We provide our customers with an unmatched variety of smart ways to say hello.
The technical support role is responsible for providing assistance to our customers.
About the level 2 role
- Answering technical support calls and helping customers with their issues
- Diagnosing and lodging faults with data wholesale suppliers
- Configuring and supporting web and mail hosting solutions and servers
- Checking and responding to helpdesk technical support tickets.
- Server and router administration
- Some onsite technical support at customer sites
- Configuring and troubleshooting of SIP handsets and other SIP endpoints
- Configuring Asterisk PABX features such as IVR’s, Queues, Schedules etc
- Configuring CPE for all types of data connections.
- Providing assistance and advice to level 1 staff.
- Various daytime shifts are required.
- Evening and weekends with on-call remote support rosters.
Requirements
You must have at least 2 years Helpdesk/support experience working in an internet service provider where you have provided a similar type of support.
You must have a good working knowledge of Cisco routers and switching.
Experience with SIP and VoIP is a bonus.