Service Delivery Manager
Our client is seeking a suitably skilled ICT Service Delivery Manager to join a supportive team in a rewarding role within a government organisation.
Summary about this job
Management
Company: TLS Network Solutions Pty Ltd
Location: Melbourne
Work type: Contract/Temp
Salary: n\a
Phone: +61-2-7625-6156
Fax: +61-8-3462-6690
E-mail: n\a
Site: n\a
Detail information about job Service Delivery Manager. Terms and conditions vacancy
- Rewarding opportunity within a large Government organisation
- Contract position until Jan 2020 with potential for extension
- Regional management role
Reporting directly to the Senior Service Delivery Manager, the core purpose of the role is to manage technical resources and client service levels within the delegated area of responsibility, with a focus on timely delivery of service and support to the organisation's clients.
You will engage with a variety of internal and third party stakeholder groups providing consultation, project and incident management on behalf of the organisation.
Key accountability areas
- Account Management
- Incident Management
- Vendor Management
- Service Delivery
- Project Management
- People Management
Capability measures
- Leadership
- People Management
- Problem Management
- Project Management
- Stakeholder Management
- Written Communication
Key requirements
To apply you must possess:
- A passion to succeed & inspire others
- A high attention to detail
- Ability to negotiate successful outcomes in challenging situations
- Contribute effectively as a member of a team
- Ability to work autonomously
- Effective business writing skills
- Strong communication skills
- A respectful & professional attitude towards others
- Willingness & ability to travel to client sites within your area of responsibility
- Previous management experience
- Industry certifications/qualifications in ICT
Desirable
- Certification in ITIL v3, PRINCE2 or AGILE framework
We are seeking self-motivated & driven individuals with a desire to continuously challenge themselves in a dynamic work environment.
Candidates that do not meet the above pre-requisites need not apply. Whilst all applications will be carefully considered, only shortlisted candidates will be contacted.
To apply
To be considered for this position, candidates must:
Request a full position description via email which details the key selection criteria.
Email: [email protected]
We encourage you to request the position description early.
Applications must close by 4pm Friday, 20th July 2018