Infrastructure Engineer

Summary about this job

Detail information about job Infrastructure Engineer. Terms and conditions vacancy

About Zetta

Zetta delivers agile IT Infrastructure to Australian businesses through divisions of providing ICT Services, Cloud Computing, and Telecommunications.  Since Zetta commenced in 2004, Zetta has grown rapidly, significantly expanding our clientele, services and staff.

Zetta strives to be technically excellent, responsive to our clients’ needs and to deliver our products and services in an effective manner.  Our employees place a key focus on innovation as a means to helping our clients achieve their goals (and we’re great to work with!).

The Role

An exciting opportunity has become available for an Infrastructure Engineer to join our managed services  team on a permanent basis.

This role is essential in providing ICT infrastructure support to Zetta Internal and Managed Services clients and will see you being involved in implementing, maintaining and supporting a diverse range of customer environments with the opportunity to participate in relevant Projects subject to Zetta Operational priorities.

Duties & Responsibilities

• Install, upgrade, support and troubleshoot ICT Infrastructure including Server Hardware, Server Operating Systems and related technologies (AD, DNS, GPO etc.), Storage infrastructure, Network devices (switches, Routers, firewalls etc.) and data protection technologies.
• Install, upgrade, support and troubleshoot Server software and applications such as Microsoft Exchange Server, Microsoft SQL Server, Backup and Recovery software, security and endpoint protection etc. 
• Plan, deliver and report on the regular scheduled and proactive maintenance on ICT Infrastructure within allocated Managed Service customers or internally as required.
• Work to resolve assigned cases in line with contractually defined SLA’s and according to established Zetta processes.  Involvement as part of team to deliver project implementation opportunities for Zetta clients.
• Proactively engage the wider Zetta team to resolve client issues, engage with Service Delivery Managers
• Drive continuous improvement activities for all allocated Managed Service customer sites working with Service Delivery, Account Management and Architecture teams.
• Ensure all technical support activities are appropriately tracked through ITSM toolset, providing clear identification of work performed to resolve issue or deliver requirements.
• Adhere to the Risk Management Policy, Framework and Processes 
• Identify and manage risk within day to day operations, including being involved in risk workshops when requested
• Escalating risks to management they cannot be managed within their authority
• Fulfilling the responsibilities of Risk Owner, Control Owner and/or Treatment Owner as required Maintain awareness of the Risk Management Policy and subsidiary artefacts, and seek guidance for their application

Qualifications & Certifications

• ITIL v3 Foundation (Required)
• MCSA: Windows Server (Required)
  • Installing and Configuring Windows Server 
  • Administering Windows Server 
  • Configuring Advanced Windows Server
• MCSE: Server Infrastructure (Required)
  • Designing and Implementing a Server Infrastructure (70-413)
  • Implementing an Advanced Server Infrastructure (70-414)
• MCSE: Private Cloud (Desirable)
  • Monitoring and Operating a Private Cloud with System Centre 2012 (70-246)
  • Configuring and Deploying a Private Cloud with System Centre 2012 (70-247)
• MCSA: Office 365 (Desirable)
  • Managing Office 365 Identities and Requirements (70-346)
  • Enabling Office 365 Services (70-347)
• Other technology vendor certifications as appropriate (Desirable)
  • Storage, Networking, Virtualisation, Backup, Unified Comms
• Windows (V7-10) Desktop Support Certification (Desirable)
• A Plus Certification or Equivalent – CompTIA IT (Desirable)

Zetta Benefits

• Competitive benefits and remuneration.
• High focus on training and development opportunities.
• Employee Assistance Program.
• Flexible Working Conditions
• Access to Wellness Initiatives
• Internal Profit Sharing Scheme
• Social and family orientated environment

Apply Now!

If you are interested in this role, please submit a cover letter and resume outlining your skills and experience to [email protected] ensuring you include job reference number ZE301.

Applications close Monday, 23 July 2018.

To protect the interests of all parties, Zetta Group will not accept unsolicited resumes from any source other than directly from a candidate and/or the approved agency with whom we have engaged.