Senior Service Desk Analyst

Summary about this job

Detail information about job Senior Service Desk Analyst. Terms and conditions vacancy

Our client is looking for Senior Service Desk Analyst with experience in Windows, AD, Exchange, O365, CISCO/Meraki devices and Virtualization in VMware/Hyper-V.
Based in Artarmon |Permanent role.

Key Responsibilities:

• Implement, maintain and support IT and telephone systems including networks, Servers, printers and network peripherals, operating systems and applications software.
• Strong client relationship and people management skills, with the proven ability to develop trust and credibility
• Contribute to improving customer support by active responding to queries and handling complaints
• Monitoring the support queue, ensuring our service levels are maintained for both responding and closing requests
• Organising client site visits to avoid minimal business disruption interstate travel on occasion
• Manage, monitor, implement and troubleshoot server and network infrastructure
• Manage user accounts for SaaS business applications
• Maintain master laptop image as the SOE
• Maintain & support mobile phone fleet

Key Skills Required:

• Strong skills in Windows, AD, Exchange, O365
• Virtualization (VMware/Hyper-V)
• Experience in CISCO device (Cisco and Meraki)
• Proven work experience as a help desk team
• Hands on experience with help desk and remote control software
• Solid technical background with an ability to give instructions to a non-technical audience
• Customer services oriented with a problem-solving attitude
• Excellent communication skills written and verbal
• Ability to multi-task and work under pressure
• Persistent approach to time management
• High levels of enthusiasm, energy and resourcefulness
• High degree of accountability and attention to detail
• Proven experience with configuration and management of Routers and Firewalls.

If you have the required experience, please hit Apply Now or send an updated CV in word format to [email protected].
 
Please note only successful candidates will be contacted.