Desktop Support
A position is available for a self-motivated, enthusiastic and professional IT Support Technician.
Summary about this job
Help Desk & IT Support
Company: Michael Page Technology
Location: Melbourne
Work type: Full Time
Salary: Competitive salary
Phone: +61-3-8317-6225
Fax: +61-2-5182-6345
E-mail: n\a
Site: n\a
Detail information about job Desktop Support. Terms and conditions vacancy
- CBD Location
- Permanent Role
A position is available for a self-motivated, enthusiastic and professional IT Support Technician. The role is to provide onsite desk-side, remote and helpdesk support services.
Client Details
Our client is a global company recognised as a leader in the retail industry. This role is to provide quality tier 2 technical support to their users.
Description
The successful applicant will be responsible for:
- Providing excellent IT support to end-users via email, over phone and face to face.
- Escalation of high risk incidents as appropriate via business support
- Being the focal point of contact for all IT related issues
- Provide instruction and basic training to employees
- Ensure that IP phone network is maintained and fully functioning
- Accurate and complete documentation of processes
- Plan and co-ordinate the acquisition of new PC’s, mobile phones and other required hardware.
- Setting up printers, faxes, scanners, smartphones, PC's and laptops
- Software and hardware installations, troubleshooting, configuration and migration
Profile
The successful applicant will ideally possess the following:
- A tertiary qualification in Information Technology or similar is required
- A strong knowledge of Microsoft Office 365, Windows 7, Microsoft Exchange, Active Directory and group policy environments and technologies
- Good technical support skills in Windows 7
- Excellent oral and written English language skills are essential
- Experience or qualifications in IT support roles, with 3-5 years support experience preferred
- Experience supporting Microsoft desktop operating systems in an Active Directory environment
- Excellent communication and interpersonal skills with an ability to work proactively and independently
- Excellent time management and problem solving skills with proven troubleshooting abilities
- Present a professional appearance and attitude while providing our clients an excellent customer service experience
- Attention to detail and be passionate about providing our clients an outstanding customer service experience
- A good understanding of client facing devices (desktop and laptop etc.) and knowledge of Antivirus, Citrix, VPN, TCP/IP and LAN/WAN environments
- Experience in working within/with a service desk in an operational support environment
- Experience in resolving issues and the ability to provide training over the phone.
Job Offer
The position on offer is a contract position based in Melbourne CBD. This is an exciting time to join a leading organisation and utilise your IT support skills. Please apply via the link. Only shortlisted applicants will be contacted due to the high number of applications.
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Lauren McFarland on +61 3 9607 5621.