Client Delivery Manager

Summary about this job

Detail information about job Client Delivery Manager. Terms and conditions vacancy

• Delivery Manager for Corporate Performance Management team
• Well established Analytics Solutions consulting company
• Contract role: Sept 2018 - Aug 2019

The Company

Tridant Pty Ltd is one of Australia’s largest specialist consulting firms focused on implementing Financial Performance Management, Business Intelligence, Financial Reporting, Data Visualisation, Predictive Analytics and Information Management solutions for both public and private sector organisations. Tridant partner with multiple market leading technologies to deliver the best solution to our clients.

Our expertise spans a number of market sectors including: Financial Services, Mining; Retail, Education, Media & Entertainment, Oil and Gas, Government and Communications.

Since our founding in 2007, Tridant has earned an enviable reputation for delivering some of the largest and most successful IT projects in Australia. We have been recognised with Business Partner Platinum Accreditation.

Tridant operate from multiple locations across Australia and Singapore. Our consulting team is home to a number of the most experienced and respected consultants, who have implemented solutions across Australia, New Zealand, Singapore and many other countries.

The Role

We are seeking an experienced Client Delivery Manager within our Corporate Performance Management team, to fill an 11-month contract position in our Melbourne office.

Self-sufficiency and the ability to work with and manage a team environment are a must for this role.

Key responsibilities are:

• Managing client's deliverables as per the customer contracts;
• Running weekly status meetings with customers, presenting reports;
• Monitoring and report on service delivery metrics and overall performance;
• Highlighting problem issues for resolution;
• Providing an escalation point for issues (both customer and internal) and ensure escalations are appropriately actioned;
• Constantly assessing customer feedback and satisfaction, and implementing performance improvement;
• Maintaining high customer satisfaction levels;
• Ensure timely delivery of services;
• Ensuring clear communication;
• Working with the AM/BDM to manage the customer relationships;
• Maintaining relationships with technical teams, IT and business partners

As the successful applicant you will come with:

• Minimum 5 years experience as a Client Delivery Manager in a Consulting environment
• Understanding of Analytics and Business Intelligence is required
• ·Experience with TM1, Anaplan, Adaptive, or any CPM tool is preferred
• Background in Finance is preferred
• Good communication skills is essential

This is a fantastic opportunity to join a reputable, fast-growing nationwide company where there is a wealth of opportunity for the right candidate.  For further information on Tridant, please see our website www.tridant.com.

If you have authority to work in Australia and are available to commence work in September, we invite you to apply by sending a cover Letter and Resume by clicking on the ‘APPLY’ button below. 

*Recruitment agency contact not welcome*