Service Desk Analyst - Large Enterprise / ITIL

Summary about this job

Detail information about job Service Desk Analyst - Large Enterprise / ITIL. Terms and conditions vacancy

• Large Enterprise Company / ITIL / Service Desk
• Outer South Eastern Suburbs / 6 month contract
• Good hourly rate / 24 x 7 support

You will be providing 1st level IT support from the logging to resolution stage of incidents and requests within an ITIL environment.

To be shortlisted for this position, you must have the following skills and experience:

• • Must have managed up to 40 + calls per day in large corporate organisations (1000 plus users)
  • A minimum of 2 years of experience in a customer focused Service Desk role in a large corporate or government environment
  • Excellent communication and problem solving skills, and a sense of humour
  • Willingness to work on a 24 x 7 rotating shift roster
  • Good Experience with 1st level support via phone and email as well as logging, investigation, monitoring and resolution of incidents and requests
  • Ability to manage complex issues within 10 to 15 minute time frame as well as trying to resolve minimum of 70% calls in the first instance
  • Ability to manage complex issues
  • Ability to work in strict time environments i.e. 30 minutes for lunch.
  • Ability to be able to get up to speed quickly
  • Excellent knowledge of Desktop technical support, MS Exchange, MS Office and bespoke application support
  • An excellent command of the English language and exceptional customer service skills
  • Experience using ITIL compliant call logging tools such as HP Open View or similar
  • Knowledge of ITIL processes - Foundation certification will be highly regarded
  • Microsoft and ITIL certification will also be highly regarded

To apply online, Please click on the appropriate link below or attach your resume in MS WORD format. 

To apply for this position click the link below and attach a copy of your CV in MS Word format. Alternatively, for more information call 1300 648 656 and ask to speak with Neil Tsang quoting reference 368775.