SOE Engineer
SOE Engineer required to maintain and manage End User Computing environment for the client Customers
Summary about this job
Engineering - Network
Company: Experis
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-8-3616-4219
Fax: +61-2-7509-6631
E-mail: n\a
Site: n\a
Detail information about job SOE Engineer. Terms and conditions vacancy
Senior SOE Engineer
Our client is looking for a Senior SOE Engineer for a 3 months contract role in Sydney. The SOE Engineer will be a SME, certified in multiple technologies, and has extensive experience supporting and leading technical outcomes in various managed End User Computing environments. The role supports and drives the technical agenda of the managed End User Computing environment, with a focus on repeatable 3rd level deliverables and implementation of medium to complex new technologies and changes without supervision, and be able to take initiative and look at the bigger picture.
Responsibilities:
- Maintain the managed End User Computing environment for the clients Customers
- Maintenance includes: The scripted OS installation model; imaging model; managed application deployment model; inventory, reporting, Group Policy configuration and maintenance.
- 3rd level support, resolution & monitoring
- Perform, lead & review implementation activities from technical designs to meet project or service delivery requirements
- Work as an SOE subject matter expert, resource on assigned projects
- Design and solution work as delegated by SOE Architect
- Resolve routine, as-hoc & complex customer enquiries, ensuring established processes/systems are followed
- Facilitate, support or lead complex component and application deployments
- Create, maintain and contribute to documentation & knowledge articles
- Perform and review output from routine health checks on customer environments
- Provide guidance and support to other teams, peers or customers
- Mentoring of Associate & SOE Engineer staff
- Assist with the development and enhancement of relevant standards, procedures and guidelines
- Identify and contribute to Customer Service Improvement Plans (CSIP’s)
- After-hours and weekend work may be required
Experience/Qualifications:
- Strong written and verbal communication skills
- Minimum of 2 years managing and supporting End User Computing environments
- Minimum of 3 years’ experience in SOE support, maintenance and implementation
- Advanced software, hardware and environmental troubleshooting ability
- Advanced working knowledge of Microsoft Windows family of End User Computing Operating Systems and applications
- Strong experience administering Active Directory and Group Policy
- Strong experience with enterprise deployment and management tools (ie; SCCM)
- Experience with facilitating complex and enterprise scale software deployments
- Advanced working knowledge/understanding of Microsoft unattended deployment methodologies for the Microsoft Windows family
- Strong Scripting ability (PowerShell, VBScript, Batch, TSQL)
- Working Knowledge of Incident, Problem, Change and Configuration Management (ITIL) processes
- Excellent documentation skills, for user training and technical documents
- ITIL V3 Certification
- Experience in Application packaging and deployment methodologies (Microsoft AppV, MSI, Windows Installer)
APPLY TODAY!!!
- We would like to take this opportunity to thank you in advance for your application and advice that only candidates that meet the position requirements and are an Australian Resident will be contacted.
- If you are looking for your next assignment click on the APPLY NOW tab and send through an updated copy of your cv as well as a cover letter detailing recent experience immediately.