Partner Services - Service Management Lead
Located in our new modern offices in North Sydney
Summary about this job
Business/Systems Analysts
Company: Allianz Australia Insurance Ltd
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-3528-3639
Fax: +61-8-2148-7246
E-mail: n\a
Site: n\a
Detail information about job Partner Services - Service Management Lead. Terms and conditions vacancy
- Located in our new modern offices in North Sydney
- Excellent Full Time Permanent Opportunity
- Join our high performing IT Division
Partner Services - Service Management Lead
- Located in our new modern offices in North Sydney
- Excellent Full Time Permanent Opportunity
- Join our high performing IT Division
As the Partner Services - Service Management Lead, you will be using your Business Analysis skills to ensure that Allianz is meeting and delivering to client requirements during BAU support and Development engagements for External Partner. This is a Permanent role which will see you based in the new offices in North Sydney with opportunities to grow your career and be part of a business with 85 million customers across 70 countries worldwide.
At Allianz our Information Technology (IT) Division is located in a state of the art activity based working environment. The design brings our IT employees together in a spacious North Sydney office and creates a central, sustainable working environment. The new workplace has been designed to promote collaboration, flexibility and efficiency providing employees the freedom and technology to move around to different workstations, collaboration spaces and meeting rooms.
Your responsibilities in this role include:
- Working to ensure exceptional Service and Relationship Management with our external partner
- Conduct reviews or incidents and provide feedback to our Partner
- Participates and assists with the IT Change Management process to provide analysis to our Partner
- Use your Business Analysis skills to convert partner requirements into delivered solutions
- Ensure that appropriate IT Support groups are engaged for all Critical and High Priority incidents within Service Targets.
- Develop strong and effective relationships with our Partner to ensure all contract conditions are met or exceeded in a sustainable and cost-effective manner
To be considered for this role, it is essential that you possess:
- Strong understanding of Service Management/ITIL
- Experience in Business Analysis
- Experience in documentation control and reporting development
- Ability to work under pressure and resolve conflict
- Demonstrated commitment to excellent customer support
- Ability to work with technical and non-technical stakeholders both internally and externally at all levels
- Understanding of IT Architecture (infrastructure and Applications)
- Budgeting/Financial/Billing control experience
It would also be advantageous if you have any of the following:
- Tertiary IT Qualifications
- Professional membership to a recognised industry association
- ITIL Certification