Application Support Engineer

Summary about this job

Detail information about job Application Support Engineer. Terms and conditions vacancy

• Australia’s leading Automation company
• Permanent position with ongoing career development
• Great working culture and supportive team environment

Application Support Engineer

Melbourne (Victoria)

Realise your potential with a global leader

As a company that’s been in business for over 100 years, we’ve learned how to make an impact.  Rockwell Automation is the world’s largest company dedicated to industrial automation and information, with approximately 22,000 people serving customers in more than 80 countries.  We are thought leaders, we are innovators and our products, solutions and services are the gold standard for quality.  We are working to make our customers more productive and the world more sustainable by enabling the next generation of smart manufacturing.   With the right strategy, talented people, and our substantial financial strength, we are dedicated to deliver value to our customers.

The industrial automation market in Australia and New Zealand is expected to grow consistently over the coming years, making now the right time for our customers to reap the rewards of using analytics to transform data from smart, connected industrial assets into meaningful insights.  The Connected Enterprise converges plant-level and enterprise networks, and securely connects people, processes and technologies.

What do we stand for?

We are innovating the future of automation and by doing so, continuing to establish our leadership position in the automation industry.  We are proud to say that we are one of the world’s most ethical companies. Inclusion and diversity are at our core.  Individuality is respected and celebrated.  We welcome great minds and different thinkers.

We attract the best and brightest talent and offer career prospects to develop our people in a continuous learning environment.  Welcome to a world of opportunity at Rockwell Automation.

Who are our customers?

We are active in several industries in Australia and New Zealand.

We help food and beverage manufacturers ensure their operations are smart, safe, and sustainable. Our integrated automation and information solutions help our customers achieve greater efficiencies, maintain product quality and consistency, lower lifecycle costs, and enable more flexible manufacturing.

Our solutions are leading the way in mines globally. They provide operators as well as engineering firms, consistency and reliability. They harness the power of connectivity to leverage the vast amount of data that exists in mining automation systems.

In a dynamic global industry like oil and gas, managing costs, extracting the most value possible from current assets and maximising up-time are key priorities.  Rockwell Automation takes the latest control and information technologies and applies them to the unique environments of this industry.

Why Rockwell Automation?

We make it a priority to help you create a rewarding career because when you’re successful, we are too.

We offer many exciting opportunities and benefits to make you love working for Rockwell Automation, including:

• Competitive pay and benefits
• Ongoing training and mentorship
• International opportunities
• Career development
• Employee recognition
• Flexible working arrangements

What is the role?

Reporting to the Team Lead, the Application Support Engineer is based in Melbourne is responsible for providing trouble shooting assistance for customer applications developed with Rockwell Automation products. This role is part of a large and growing Remote Support organisation, and is responsible for improving and maintaining the customer’s Manufacturing Execution System (MES) /Manufacturing Operations Management systems, Rockwell Automation’s Advanced Software Applications & Virtual Infrastructure. You will be required to understand the customer’s business and the role their applications play within it.

The key responsibilities of this role include;

• Provide Application Level technical assistance to customers via telephone, email, chat or application level documentation
• Ensure that technical enquiries are logged into a call management database, and ensure completeness of information so that Global Technical Support teams or product engineering can reproduce an engineering fault, and develop fixes.
• Write or update technical notes for application documentation to provide on-line solutions to commonly experienced situations
• Provide a simulation and analysis of faults for customers through use of technical support lab when necessary, making appropriate recommendations
• Participate in regular customer updates and forums
• Maintain Application level knowledge of multiple customer systems

This role is also required to maintain their current knowledge of Rockwell products, associated equipment, and technologies by attending internal and external training classes, undertaking developmental tasks (such as participation in field support) and online and self-training.

About You

• Bachelor Degree in Engineering or Computer Science, or equivalent technical experience
• Minimum of 3 years of experience in Software Engineering, process automation or application engineering capacity.

• Experience in established development and project execution methodologies and artefacts.
• Excellent verbal and written communication skills.
• Excellent conflict resolution and people interface skills.
• Knowledge of Manufacturing processes preferably with Food and Beverage experience
• Knowledge of common information technology (IT) platforms including VMWare, Windows Server Environments, AD & DNS
• Knowledge of JEE Application Servers (I.e. JBoss), perform installation, configuration tasks
• Knowledge in programming (preferred Java) and development environments including Eclipse, SVN, JIRA.
• Knowledge of common relational database management systems (RDBMS), MS SQL.
• Knowledge of common scripting languages: VB, Python, Pnuts, Java Scripting
• Knowledge of Rockwell Automation’s MES/MOM software products including Factory Talk ProductionCentre, FactoryTalk VantagePoint and Historian would be advantageous
• Knowledge in the Manufacturing and Factory Automation Industry would be advantageous
• Knowledge of basic networking fundamentals & OSI Model understanding

How do you apply?

At Rockwell Automation we believe our people are the driving force that underpins our success.  Please go to www.rockwellautomation.com/careers and select "Search jobs". On the right hand side, search openings by Keyword "76231BR".

We look forward to receiving your application!

* Applicants must have work rights for Australia.  Note that only short-listed candidates will be notified.