Senior Technical Specialist

Summary about this job

Detail information about job Senior Technical Specialist. Terms and conditions vacancy

#CLOSER #BRAVER #FASTER

The Role

Sitting within the Analytics Strategy and Operations team in our Customer Labs division, this position plays a key role in ensuring the mechanisms are in place to provide Analytics with effective data and technology services to empower the delivery of leading analytical practices.

You will lead the delivery of robust mechanisms that support analytical best practice, data management, industrialising analytics applications and insuring the broader Analytics team have access to all of the Analytical technology (hardware and software) they require to be a market leading analytical function.

Customer Labs Analytics operates under a very non-traditional management model, with minimal hierarchy and little top-down interference, therefore it is incredibly important to ensure we stay focused on the right things, involve the right people in them and avoid wasted effort.

Key Responsibilities

• Working with Data to ensure we clearly communicate our combined business requirements across all things data related, such as data access, artefacts required, future needs and data resource support etc.
• Input into relevant data architecture discussions that impact Analytics
• Effective and coordinated business engagement practices that are aligned across both teams
• A clear data governance plan and practices with a strong centre of excellence and well-defined responsibilities for the execution of analytics within the business
• "Gold standard" data-management processes that define clear accountability, data maintenance, standardisation of code repositories, source control, etc
• "Bulletproof" analytics data-quality controls, repeatable workflow processes and automation where possible. Monitored by a set key of quality indicators to minimise risk
• Working with colleagues from across Analytics to understand their key analytics projects and strategic priorities, and ensuring they have all the support required to deploy their applications/solutions efficiently and effectively. The key output here is a timely and seamless delivery of Analytic outputs to our business stakeholders
• Developing and implementing quality controls to ensure Analytics meets quality & security standards as well as organisational expectations, and regulatory requirements.
• Anticipating future demands of initiatives within Analytics and design/implement solutions to meet these needs.
• Drive a culture of self-motivated learning where the team are constantly focused on experimenting and using the latest technologies and analytical practices available to ensure we keep ahead of our competitors
• Work with the Senior Operations Specialist to support the development of a framework to identify future technical capability gaps, source effective learning opportunities to meet those needs, and ensure the broader Analytics team upskill themselves to prevent any future skills gaps.
• Support the setup and delivery of internal led events and initiatives that showcase technical innovation, experimentation and collaboration across Analytics, such as Analytics Hackathons, knowledge sharing opportunities and other beneficial activities
• Establish ways of working that reduce administrative burden on Analytics and enable the team to focus on delivering value to our stakeholders.

 Skills & Experience

• Proven experience delivering project outcomes that align to technological excellence e.g.
• system optimisation, rolling out analytical technologies and industrialisation of analytics
• applications
• Advanced knowledge of analytics concepts and practices is essential, as is hands on
• experience of working with (or managing) leading Analytical programs in R, Python, SAS, Hadoop, Tableau, SQL etc.
• Proven ability in quickly adopting new innovations in business to support process efficiency.
• Experience supporting teams through periods of considerable change
• Experience working with cross functional teams on a fast pace environment

About Us

At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to:

#Proud to be me - we value difference, not sameness

#Together - harnessing our collective wisdom enables us to be our best for our customers & each other

#No boxes - it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do

IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance.

Let's Talk

Start your career journey with us and click ‘Apply'!

In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts.

We encourage Aboriginal and Torres Strait Islanders to apply for this position.