Analytics Operations Specialist

Summary about this job

Detail information about job Analytics Operations Specialist . Terms and conditions vacancy

#CLOSER #BRAVER #FASTER

The Role

The Operations Specialist role sits within the Analytics Strategy & Operations Team, and is key in ensuring the mechanisms which are in place provide analytics effective planning and operational delivery across four key areas: People, Process, Technology and Strategy. 

You will play a key role in driving operational excellence and embedding the right culture across Analytics, while supporting the Analytics Strategy & Operations Director and Senior Operations Specialists with a broad range of initiatives.

Some of those initiatives include helping support Agile project delivery, capability growth of the Analytics team, implementation of data governance and knowledge management practices, industrialisation of analytics applications, reporting requirements and general process and technology support.

Key Responsibilities

• Support and lead various projects that improve the overall efficiency and effectiveness of operational processes, including identifying both problems and opportunities
• Conduct business analysis to solve various business problems, which includes producing high quality reports, documents and presentations
• Establish ways of working that reduce administrative burden on Analytics and enable the team to focus on delivering value to our stakeholders
• Assist with team communications, including being the custodian for critical knowledge management tools such as Confluence and Github
• Support the move from a traditional learning environment, to one where self-driven continuous learning is the norm, and individuals feel empowered to seek out the learning opportunities they require
• Help identify future capability gaps, source learning opportunities, and ensure the broader Analytics team upskill themselves to prevent any future skills gaps
• Setup and deliver internal events and initiatives that showcase innovation, experimentation and collaboration across Analytics, such as Analytics Hackathons, knowledge sharing opportunities and other beneficial activities
• Support initiatives with our colleagues in CL Data to ensure effective engagement with the broader IAG business
• Ensure we have a robust and well-maintained technology roadmap that covers things such as the processing power, storage and software to run a market leading analytics practice
• Help develop and maintain effective and efficient analytical practices, including the industrialisation of analytical applications

Skills & Experience

• Experience delivering relevant project outcomes e.g. supporting the implementation of people development frameworks, process optimisation or rolling out new technologies to teams
• Proven ability in quickly adopting new innovations in business to support process efficiency
• Experienced user of project and communication tools such as: JIRA, Confluence, and various reporting tools
• Advanced Excel and PowerPoint is also a must
• Experience supporting teams through periods of considerable change
• Knowledge of modern analytics/data concepts and practices would be beneficial
• Experience working with Analytical programs such as Tableau (desirable)
• Bachelor Degree/ Diploma in business, project management or other related studies.
• Agile Project Management Certification (preferred)

 About Us

At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to:

#Proud to be me - we value difference, not sameness

#Together - harnessing our collective wisdom enables us to be our best for our customers & each other

#No boxes - it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do

IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC, WFI and Swann Insurance.

Let's Talk

Start your career journey with us and click ‘Apply'!

In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts.

We encourage Aboriginal and Torres Strait Islanders to apply for this position.