Desktop Support Engineer

Summary about this job

Detail information about job Desktop Support Engineer. Terms and conditions vacancy

NEC is managing the support of the End User Computing environment of a large government agency across NSW. 

We are now looking for a number of experienced Desktop Support Engineers to join our team.  

The role

Based on one of our customer sites you will provide first and second level onsite and / or remote technical support across a range of services and devices including desktop services, mobile devices, systems management, directory services, virtual services, virus protection, messaging services, email services, collaboration services and peripherals) and assist with the transformation of the client’s technology base from current to proposed future state. 

What we are looking for in you

We are seeking someone with a passion for IT and recent experience in a Desktop Support environment to join our team.  This is a customer facing role which requires exceptional customer engagement and interpersonal skills, a strong client focus, well proven technical systems support experience, and solid written and verbal communication skills.  Your communication skills will allow you to interact positively with your fellow team members.  You will also be self-motivated, with a positive attitude towards your work.  

We foster an environment of energetic, motivated and passionate team members who take pride in creating their own successes, we take ownership of customer problems and are polite, friendly, patient and professional at all times.   

Key skills and experience required:

• Previous experience in a Desktop Support or Field Services role with experience in managing both Level 1 and Level 2 issues.
• 2+ years’ experience working in a large, complex enterprise technical environment with strong proven working knowledge of Windows Operating systems, MS Exchange, MS Office, Windows desktop products, Mobile device management, SCCM and associated products
• Experience of working in a domain environment, including an understanding of Active Directory & Group Policy.
• Familiarity with common IT peripherals (i.e. Printers, Blackberry’s, Android devices, iPhones/iPads)

Apply now

If you want to work hard, have fun and enjoy the rewards that come from being a key and successful contributor to our growth, please apply now or contact Paul at [email protected] for further information.

NEC is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders and candidates from culturally diverse backgrounds.