Senior IT Support

Summary about this job

Detail information about job Senior IT Support. Terms and conditions vacancy

• Helping others and building relationships.
• Building a great team culture.
• Solving gnarly challenges with the best solutions.

About the business and the role

Our goal at Computer Troubleshooters is to provide a full range of IT solutions to help our customers find the solution that suits them best.

We build great relationships with our customers and totally understand their IT needs, wants and desires. We listen, understand and then act. We ask lots of questions to make sure we help our customers find a solution that suits them and leaves them totally satisfied.

We love technology and communicating with people to help them enjoy the exciting world that technology provides. And we have lots of fun doing it!

We understand how stuff works, how to improve it and how to fix it if it breaks so that our customers can use it as easily and simply as possible. We speak in their language so that we can deliver solutions to our customers that suits them the best.

We love challenges and new things. Each day can bring a new issue to solve, so you will have to investigate and resolve these dilemmas using your own knowledge, that of the team and that provided by the great knowledgebase that is the 'net. Knowing the right question to ask is a great place to start!

We are a growing team that will rely on you to take responsibility for your tasks each day to help our customers solve their IT challenges. You enjoy a challenge and learning new knowledge and and working both in a team and by yourself.

Job tasks and responsibilities

Your job will entail the following:

• Finding the best solutions for challenges (ie, problems!) that come our way.
• Windows and Mac based computer diagnosis and repair.
• Interacting (phone, email and in-person) with customers to provide guidance and support for all of their IT issues.
• Driving to customers' businesses and homes to provide IT support.
• Building and setup of new computers, laptops and servers. Copying user data from old computers to new computers.
• Setup of Microsoft Office 365 tenancies for business customers.
• Provide remote service desk and onsite support (within Sydney and surrounds) to a variety of environments from 1 - 50 users.
• Desktop, server and application support within Microsoft Windows, Active Directory and Office 365 environments.
• Level 2-3 support across many technologies.
• Assist with the configuration and installation of Windows Servers, networking and other IT equipment.
• Using the software applications used within the business to record your time taken, tasks completed and the results for each job.
• Meeting (and hopefully exceeding!) KPIs.

Skills and experience

You will need to have the following skills and experience to be a top Computer Troubleshooter:

• Australian permanent resident status.
• Excellent interpersonal skills and an ability to communicate clearly and effectively with customers, vendors and others.
• Be passionate about technology and IT.
• Well-developed research, analytical and problem-solving skills.  
• 2 or more year's experience in a similar role.
• Excellent knowledge and understanding of the Microsoft Windows.
• Great knowledge of Windows PC and notebook systems with disassembly and assembly skills.
• Knowledge of PC, laptop and peripherals hardware and software.
• Knowledge of general networking concepts and network troubleshooting skills.
• Ability to explain technical issues in basic plain English terms.
• Excellent Help Desk support and customer service skills. 
• A desire to help people.
• A need to have fun and the need for speed.
• A current NSW driver's licence and the ability and confidence to drive to customer sites anywhere in Sydney and surrounds.

It would be great if you had:

• Good knowledge of Microsoft Office 365 administration.
• Good knowledge of domain management.
• Able to install, manage and support general software applications.
• Good knowledge of Microsoft Active Directory 
• Relevant tertiary qualification
• Professional certifications e.g. Microsoft

Job benefits and perks

Working with a great team and a chance to improve your skills and knowledge.

Get on the ground floor of something great!

If you have read this far, thanks! Although you can automatically apply for jobs in Seek, preference will be given to those of you that have read this far and call the office on 02 9146 4580. Please follow the prompts, and press 2 to leave a message.

One of the team will call you to discuss the next steps. We start with group interviews so you can find out if you like us and also that we would like you to be a part of the team!