Customer Experience (CX) Designer

Summary about this job

Detail information about job Customer Experience (CX) Designer. Terms and conditions vacancy

Hi, we are RXP (ASX: RXP). As the new breed of digital consultancy, we blend technology, creativity and experience to help our clients embrace new technologies. We provide the answers to the digital challenges they face.

We’re looking for an experienced CX Designer to join our team at RXP Collective and work with one of Australia’s best-known brands!

What do we need from you?

• Strong understanding of the customer research and design thinking process
• Ability to extract meaningful insights and produce actionable research outputs
• Ability to take previously conducted research and draw and apply insights
• Ability to understand and identify business processes and link to customer research to improve services and experiences
• Individual and group facilitation
• Demonstrable experience in stakeholder management

You must be able to demonstrate expertise in:

• Customer Experience research and/or Service Design
• Key CX design and research artefacts including Persona Creation, Customer Journey Mapping, and Service Blueprinting
• Developing recommendations and presenting to business stakeholders

You’ll also need to have:

• Extensive experience in methodologies for uncovering customer needs and service opportunities
• Experience in customer research, concept and usability testing, human factors, and other related disciplines within a consultative or corporate environment
• Experience in managing projects and/or time critical tasks
• Demonstrated thought leadership and conceptual thinking, driven by current trends and business outcomes

A workplace that encourages your career and celebrates who you are
 
Our people embrace change, are insightful and intelligent industry leaders who are passionate about contributing meaningfully to our clients’ digital futures. Together we help to improve the way our clients operate by delivering compelling business and technical experiences for their customers.

We are a workplace culture that not only encourages your growth, but celebrates diversity and equality. 

To be considered, please hit APPLY or send your CV (and any additional folio/links) through to [email protected] to arrange a confidential chat.
  
The shortlisted candidate/s may be required to undergo a Criminal History /Background/Police /Qualifications Check at the later stages of the recruitment process.
  
RXP Services operate a National Talent Management function and do not accept unsolicited Recruiter resumes. All Recruitment is driven through the National Talent function - RXP Services will not pay fees to any third party and will not be responsible for any agency fees associated with unsolicited resumes